Senior Manager Fraud Solutions

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The incumbent of the role is accountable for providing leadership, strategic direction, co-ordination, oversight and development.

The role is accountable for supporting the development of strategy, translating this into plans for execution for the respective areas, driving operational implementation, fostering a culture of operational excellence and adoption with specific performance measures and control systems.

The incumbent is accountable for effective management of fraud risks, mitigation strategies, risk management and governance frameworks ensuring that fraud losses remain within the set fraud risk appetite including adoption of best practice methodologies. Leadership and management of sustainable policies, systems and procedures.

Furthermore, the role evaluates, reviews, and reports on risk types across the portfolio. This includes identification of potential fraud trends, threats and Modus Operandi. The role delivers the required operational risk and regulatory reporting.

**Job Description**:
Accountability: Strategy and Execution
- Understand the overall fraud environment, its dynamics, trends, modus operandi and strategies to enable achievement of business objectives.
- Partner with Fraud strategy to develop and implement comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.
- Translates strategic plans into tactical and operational plans and processes, ensuring successful delivery of the strategy and risk and compliance activities.
- Deliver continuous improvement of fraud detection and decision rules, de-risking processes as well as tools and systems, driving recommendations for enhancements to Fraud Strategy and other relevant stakeholders to improve effectiveness and efficiency.
- Operationalise new fraud detection rules, product threats and mitigating controls.

Accountability: Business Management
- Provides management direction and oversight for managers.
- Deals with operational issues and escalates to senior stakeholders as required.
- Ensure delivery of Fraud Preventions and Investigation and Intelligence services to meet requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and co-operating effectively with other business unit delivery requirements across the Group.
- Support rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
- Perform governance and oversight on selected management/steering committees, to provide guidance and control governance oversight regarding their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
- Deliver in accordance to budget and drive cost efficiencies to optimize both business efficiency and financial performance for the area.

Accountability: Provide leadership for effective people and team management
- Negotiate and agree performance targets, taking accountability for overall achievement of objectives across direct reports. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
- Take overall responsibility to co-ordinate and provide leadership for members in your area to achieve business performance and objectives.
- Develop a high performing team by embedding formal performance development and informal coaching.

Accountability: Risk and Control
- Sustain long-term business continuity by ensuring that business risks are identified, and effort is directed to designing and governing controls to mitigate risks.
- Ensure all required risk controls are recorded, monitored and effectively mitigated to deliver full management assurance and audit compliance.
- Ensure that processes, control requirements and risk management frameworks for the area are continuously reviewed and updated and understood by all members of the team.
- Oversee the reporting of risk controls and risk indicators in the required format to Governance.
- standards.

Accountability: Stakeholder Management
- Manage internal and external stakeholder engagements (e.g., fraud solutions areas, products and segments, fraud strategy, regulators) to provide assurance on the soundness of reporting.
- Work closely and colla

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