Junior IT Technician

2 weeks ago


Durban, South Africa Syncsmart Technologies Full time

Duties and responsibilities of the job
- Monitoring and supporting all support and service platforms for all services provided to clients
- Responding in a timely manner to service issues and requests
- Escalation of problems where necessary and following up
- Installing, configuring and repairing of all hardware, software, systems, networks, printers and scanners
- Providing technical support for all clients (this may be in person, remotely or over the phone)
- Assisting the accounts/admin department with the billing of all services
- Testing new technology
- Be able to work independently and give a report on daily tasks
- Problem detection and solving
- Solution implementation, communication with clients throughout the process
- Proactive support
- Manage the backups
- An IT and networking qualification/certification (e.g. A+, N+, MCSE)
- Driver's license and own transport (would be an advantage)

Experience Required
- You are expected to have relevant IT experience and be able to diagnose and repair PC problem
- Experience with networking and diagnosing network faults
- You should have experience dealing with customers
- 2 years experience in a similar role
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize and delegate
- A keen eye for detail
- Time management ability
- Motivated to do excellent work all the time
- Patience
- Friendliness
- Honesty
- Integrity

Work Remotely
- No

**Salary**: R6,000.00 - R7,500.00 per month


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