Hotel Reception Reliever

2 months ago

Cape Town, South Africa HotelJobs.co.za Full time

The successful Receptionist / Reliever will be responsible for all transient
budgeted and forecasted rooms revenue, through the conversion of
reservation calls to sales, whilst delivering customer satisfaction within the
hotel.

Receiving visitors at the front desk by greeting, welcoming, directing guests

appropriately and answering, screening and forwarding incoming phone calls to

relevant personnel.
- Follow up with guest regarding satisfaction with guest-related issues, and process all

guest check-ins by confirming reservations, assigning room, and issuing and

activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit, and

anticipate sold-out situations and obtain satisfactory alternative accommodations

when the property cannot accommodate guests with reservations.
- Process all check-outs including resolving any late and disputed charges. Answer,

record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and

check reports for accuracy. Cash guests' personal checks and traveller’s checks, and

review shift logs/daily memo books and document pertinent information in

logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according

to accounting specifications and assist guests in the hotel by posting and taking

payments for food and beverage items.
- Follow all company policies and procedures; ensure uniform and personal

appearance are clean and professional; maintain confidentiality of proprietary

information.

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