Service Advisor

3 weeks ago

Pinetown, South Africa Select Motor Recruitment Full time

Responsibilities
- Greeting customers and assisting with any queries
- Opening of Estimates and Job cars for work to be done
- Consult with mechanics, foreman or technical advisors regards to repairs
- Inform client of campaigns available for their vehicle
- Upsell hours for campaigns
- Check and confirm warranty, service or maintenance plans and if items needing work are covered or need to be billed
- Communicate with parts dept to ensure timeous parts availability
- Obtain order numbers and issue go ahead to foreman/technicians
- Update clients 4 hourly on status of vehicles
- Prepare job cards to be invoiced before vehicle is collected/released
- Control the daily Workshop workflow sheet - send out by end of business
- Control Workshop efficient report, hours allocated vs worked
- Control gate pass book and company policies regarding vehicle movements, IE, NO vehicle leaves without payment
- Manage and oversee the dealerships workflow and schedule between depts
- Adhere to all company policies
- Send Proof of payments to accounts and ensure debtors are loaded and removed.
- Responsible for the total customer handling process in the service and repairs area.
- Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust.
- Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
- Build and maintain a positive service image amongst customers.
- Handle all customer requirements by offering alternative repair solutions and pricing options.
- Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
- Must be able to handle all customer complaints and issues up to a certain level.
- Follow-up after the service / repair to ensure the customer is satisfied with the work done.
- Develop sales leads for future business and forward leads to the sales department

**Requirements**:

- Matric (Grade 12)
- Min 1-2 years’ relevant experience within the motor industry at dealership level
- Team player, friendly and energetic
- Relevant training/qualifications as a Service Advisor or similar role
- Strong understanding of Automotive technology and the Automotive Industry
- MS Office, Excell and Evolve Computer Knowledge
- Able to handle 20-25 jobs cards daily
- Maintain a max open WIP of 25 job cards
- Self Motivated
- Target/Goal driven
- Extremely good with client relationships (Excellent Customer Service)
- Strong Administration skills

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please
UPLOAD your current, updated CV on our Website using the following link:

- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

Applications should be submitted no later than Wednesday, 24th January 2024

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