Store Manager- Tygervalley

1 week ago

Cape Town, South Africa The Prestige Cosmetics Africa Recruitment Full time

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices.

KEY RESPONSIBILITIES

**Customer Experience Delivery**
- Implement customer service/journey strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines
- Ensure correct implementation of store layout, merchandising, signage, and visual displays
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines
- Ensure correct and timeous implementation of store's eventing, activations, and Company communications in accordance with Company standards
- Ensure appropriate staffing levels to support customer service requirements adhering to scheduling guidelines

**Stock Management**
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with merchants on stock issues e.g., out of stocks, overstocks
- Ensure data integrity through effective stock control
- Ensure all Standard Operating Procedures are followed

**People Management**
- Encourage, implement, and reinforce the Company’s Values
- Ensure an open, motivated, and harmonious work environment
- Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Personal Development Plan (PDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Ensure that team members are developed to ensure succession plans for store roles
- Manage and execute EMT’s/training with staff as required
- Assist in the recruitment of new team members
- Induct new staff members
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Manage and address misconduct of team members with support from line manager and HR

**Budget & Financial Management**
- Analyse budgets and projections
- Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Implement ARC’s procedures of managing expenses, financial controls, store controls and increased profitability
- Ensure that store stockloss results are within Company norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
- Ensure that all Standard Operating Procedures are implemented and followed

**Market Intelligence - Store**
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all directives are executed in accordance with Company guidelines
- Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends

**Stakeholder Management**
- Ensure customer experience standards are upheld and reinforced
- Build relationships with all levels of management, internal and external stakeholders
- CRM Management
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager/customer team regarding any customer issues within stipulated timelines

**Administration and Reporting**
- Conduct compliance checks of all defined processes and procedures (e.g. admin checks, store audits, visual audits, POS, security etc.); resolving and/or escalating non-compliance speedily
- Daily, weekly, monthly sales tracking sheets
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store checklist submitted weekly/as required
- Submit store event report as required
- Provide ad-hoc reports, feedback and updates as required

**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Leading and Supervising

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**Job Type**: Permanent

Ability to commute/relocate:

- Cape

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