Manager: Small Business Services

1 week ago

Boksburg, South Africa Nedbank Full time

**Req Number**
- 124506**Closing Date**
- 05 April 2023**Location**
- Gauteng - Bardene**Cluster**
- Total Bus Banking and Retail- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

**Responsibilities**:

- Acquire new primary accounts for the small business segment of Nedbank
- Source appropriate leads and make use of sales data lead capability
- Execute on a contact management plan engage clients pro-actively, ensuring we are catering for their banking needs
- Maximise profitability and the entrenchment of the portfolio by matching as many products as meets the needs of the portfolio
- Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
- Source appropriate leads by building relationships, using networks, collaborating with other divisions, obtaining referrals, and conducting appropriate marketing activities to target potential customers.
- Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
- Provide feedback on progress, respond swiftly and professionally to requests with appropriate information/advice at all times, manage expectations with respect to turnaround times.
- Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.- Minimum Experience Level- 2-3 years in a relationship management or banking environment

**Technical / Professional Knowledge**
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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