Team Lead Trade Operations
2 weeks ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Bring your technical knowledge and experience in Trade & Working Capital to manage all elements of operations.
**Job Description**:
Your key accountabilities will be;
- Ensuring department policies and procedures are always followed and that correcting actions are taken in respect of reported events, discrepancies, or inaccuracies
- Delivering of a range of business-critical processes
- Optimizing the use of resources to successfully meet and exceed challenging SLAs
- Meeting targets relating to people development, running costs, service quality and overall productivity of the department
- Establishing High Performance Organization standards through the effective use of Performance Development standards and measurements (including where appropriate Disciplinary, Capability and Grievance procedures)
- Aggregating impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
- Developing a culture of continuous improvement within the department
- Placing the Client at the heart of the operating model, ensuring that only value add services are provided
- Developing scalability and volume insensitivity, aligning the department to both the Product team and Clients needs
- Accountable for the production and maintenance of process documentation
- Managing technology performance and issue escalation
- Developing and implement strategic change initiatives to improve Client service and/or reduce operating costs
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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