Operations Manager

6 days ago


Midrand, South Africa Mediro ICT Full time

Action and resolve IM (Incident Management) tickets

Action and resolve CIM (Critical Incident Management) tickets as required

Raise and lead tasks PM (Problem Management) tickets as identified

Action and coordinate CM (Change Management) tasks and tickets as required

Assist user departments in drafting system requirement documentation based on business processes

Perform daily system handover and start-up tasks to ensure operational readiness of systems

Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements

Propose and review system design and evaluate alternatives

Develop systems solutions in line with quality and delivery requirements

Pre-review incoming operation tasks (tickets, filtering, Provide 1 st & 2 nd level support, forward tickets to the relevant Development Team).

Business Continuity Management (BCM)

Change Management (CM)

Cut-over Planning

Fall-back Planning

Incident Management (IM)

IT Service Management (ITSM)

OPS Advanced Training

OPS Basic Training

Problem Management (PM)

Release Planning

Second Level Support

Start Up Management (SUM)

System Monitoring

Technical Continuity Management (TCM)

Technical Lifecycle Management (TLM)

Broad IT knowledge

RESTful APIs

Databases/SQL (PostgreSQL advantageous)

Docker / Kubernetes (AWS / OpenShift advantageous)

Code versioning (Git)

**Jenkins Beneficial**:
Grafana

Working knowledge of Cloud Architecture (AWS / OpenShift)

Agile development methodologies

Confluence / Jira

DevOps

Usage of ITS


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