Operations Manager
6 days ago
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Assist user departments in drafting system requirement documentation based on business processes
Perform daily system handover and start-up tasks to ensure operational readiness of systems
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
Propose and review system design and evaluate alternatives
Develop systems solutions in line with quality and delivery requirements
Pre-review incoming operation tasks (tickets, filtering, Provide 1 st & 2 nd level support, forward tickets to the relevant Development Team).
Business Continuity Management (BCM)
Change Management (CM)
Cut-over Planning
Fall-back Planning
Incident Management (IM)
IT Service Management (ITSM)
OPS Advanced Training
OPS Basic Training
Problem Management (PM)
Release Planning
Second Level Support
Start Up Management (SUM)
System Monitoring
Technical Continuity Management (TCM)
Technical Lifecycle Management (TLM)
Broad IT knowledge
RESTful APIs
Databases/SQL (PostgreSQL advantageous)
Docker / Kubernetes (AWS / OpenShift advantageous)
Code versioning (Git)
**Jenkins Beneficial**:
Grafana
Working knowledge of Cloud Architecture (AWS / OpenShift)
Agile development methodologies
Confluence / Jira
DevOps
Usage of ITS
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Operations Manager
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Operations Manager
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Managed Services Operations Management
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Fleet Operations Manager
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Managed Services Operations Management
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Logistics Operations Manager
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