Settlement Specialist

4 weeks ago

Cape Town, South Africa Peach Payments Full time

**Peach Payments**

Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile.

Our merchant partners include your favorite food delivery services, whether you’re ordering in or using a meal kit, travel services that can help you book your next getaway adventure and even your neighbor’s side-hustle e-commerce store.

For these partners and their customers, **we aim to provide delightful experiences** that make it as easy as possible to facilitate online payments.

You will be reporting to Vuyelwa, meet her here.

**What we’d like you to have**:

- A finance-related qualification
- Strong interpersonal skills, including written and communication skills
- Competent in Excel
- Payments or recon experience preferable
- Team Player
- Ability to empathise with the merchant's perspective on issues
- Comfort dealing with ambiguity
- Ability to streamline functions and passion to learn and grow

**Your mission, if you choose to accept it**
- Prepare and process merchant settlements and payments
- Reconcile and report merchant settlement transactions
- Prepare settlement merchant reconciliation, payment methods reconciliation
- Record and proactively resolve all failed settlement queries.
- Communicate with non-compliant merchants (outstanding FICA) and assist in retrieving outstanding documentation.
- Identify improvements to payment team processes and support the delivery of process improvements.
- Raise any matters that may delay the processing of payments which may negatively affect a Merchant’s ability to trade, and manage merchants' expectations.
- Actively seek ways to improve the overall payment processing life cycle to positively impact on the Merchant's experience.
- Ensure that all work instructions, processes and procedures are updated as required and changes are communicated to the relevant stakeholders.
- Manage merchant queries within the given ticket SLAs
- Identify non-responsive merchants' outstanding settlements and engage the correct department to get to a resolution.
- Research and resolve all settlement discrepancies
- Prepare settlement statements, month-end partner reports
- Maintain existing payment processes for merchants as often as required ( daily, bi-weekly etc)

**What do people say about working here?**

We have a diverse, community-orientated team where failure is allowed. We fail fast but aim to succeed even quicker as we’re committed to enabling entrepreneurs.

**_
What else is in it for you?_**
- We currently have a hybrid working model, which means that while our teams predominantly work outside of the office, we may ask them to join for in-office Meet-ups, gatherings, training and other collaboration sessions in-person, wherever possible._
- Be part of our story We're a passionate group of individuals working on enabling African entrepreneurs to develop and succeed in digital commerce. We thrive as a high-performance community, underpinned by a people-first approach. Our team is diverse, we fail fast and aim to succeed even quicker._
- At Peach we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences._

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