Technical Communicator
4 weeks ago
This role forms part of the technical internal knowledge centre within Afgri Equipment and will ultimately improve problem resolution cycle times. It enables improved communication, sharing of best practices among all Afgri Equipment locations. Works with the Workshop Managers and Technical Advisors to help solve problems. Helps to improve Technicians’ diagnostic and repair abilities resulting in less downtime and reduced costs for our customers.
**REQUIRED MINIMUM EDUCATION/TRAINING**
- Qualified Technician
**REQUIRED MINIMUM WORK EXPERIENCE**
- 3+ years’ relevant, post-certification experience
- CCMS (Case & Contact Management System) experience beneficial
**KEY PERFORMANCE AREAS**
- Resource for Technicians, Workshop Managers, Technical Advisors and Parts Clerks/Managers to help resolve critical product problems by assisting in diagnosis
- Coordinates CCMS (Case & Contact Management System) cases between Technicians and John Deere CCMS factory support
- Identify, communicate and execute continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction
- Opens work orders and provides estimated labor and parts requirements when possible for technicians to resolve issues
- Maintains up-to-date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
- Spend a minimum of 20% in the field with internal or external customers
- Assists in identifying Technical training needs or gaps by communicating with location Workshop Managers
- May participate in Service Training programs required for the development of skills and knowledge
- Prepares and analyzes Service department reports; uses data to help drive improvement and growth
- Provide training to internal and external customers as Certified Dealer Instructor (CDI)
- Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Experience with computer functions; experience using Service ADVISOR, Parts ADVISOR, or other computer based diagnostic repair tools preferred
- Good product knowledge in the repair and maintenance of John Deere Contruction and/or Agricultural equipment
- Good time-keeping abilities
- Communicating effectively
- Experience working with customers
- Experience analysing and interpreting data and reports
**BEHAVIOURAL COMPETENCIES**
- Good time management
- Energetic and self-motivated
- Problem analysis
- Focus on quality
- Accountability
- Ability to work alone as well as in a team
- Good customer service and interpersonal behaviour
**Closing date: 23 August 2023**
A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.
-
Head: Technical
4 weeks ago
Centurion, South Africa DBSA Full timeThe head: Technical role is a strategic leadership function located within the Independent Power Producer Office (IPPO). The IPPO was established in 2010 to provide rapid solutions to South Africa’s severe electricity supply constraints, by procuring new energy generation capacity from Independent Power Producers (IPPs). The IPPO was created as a project...
-
Technical Support Manager
2 days ago
Centurion, South Africa Green Marble Recruitment Consultants Full timeMinimum Requirement Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (5 years) in a technical support leadership role within the ISP industry. Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services. Excellent leadership, communication, and...
-
Technical Support Manager
1 day ago
Centurion, South Africa Green Marble Recruitment Consultants Full timeMinimum RequirementBachelors degree in Information Technology, Computer Science, or related field.Proven experience (5 years) in a technical support leadership role within the ISP industry.Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services.Excellent leadership, communication, and interpersonal...
-
Technical Support Manager
3 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeMinimum RequirementBachelors degree in Information Technology, Computer Science, or related field.Proven experience (5 years) in a technical support leadership role within the ISP industry.Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services.Excellent leadership, communication, and interpersonal...
-
IT Technical Support Technician
4 weeks ago
Centurion, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Provision of general product information (pre-sales and post-sales) about the Products and processes relating to configuration, installation, updates and feature set support Error resolution status reports to End User(s) Resolution of Errors previously identified and addressed through documentation...
-
Technical Support Engineer
1 day ago
Centurion, South Africa Network Recruitment Full timeKey Responsibilities: Provide technical support and maintenance for systems and networks. Conduct fault-finding to identify and resolve issues promptly. Perform systems maintenance, including servers reboot and network maintenance. Log in to servers and routers to diagnose and address issues. Prepare detailed reports on system performance and maintenance...
-
Technical Support Engineer
2 days ago
Centurion, South Africa Adzuna ZA B C2 Full timeKey Responsibilities:Provide technical support and maintenance for systems and networks.Conduct fault-finding to identify and resolve issues promptly.Perform systems maintenance, including servers reboot and network maintenance.Log in to servers and routers to diagnose and address issues.Prepare detailed reports on system performance and maintenance...
-
Investment Technical Marketing Specialist
1 month ago
Centurion, South Africa Momentum Investments Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Focus and provide...
-
Technical Intern
4 days ago
Centurion, South Africa Jord Tech (Pty) Ltd Full timeJord Tech has opened a position for a Technical and Administrative right hand to the Managing Director. We're on the lookout for a young proactive individual eager to learn and contribute to the companies growth, as well as their own. Jord Tech operates within the roads construction industry and is focused on innovation, working with a diverse network of...
-
Technical Director
1 month ago
Centurion, South Africa AECOM Full timeCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Technical Director Hydrogeologist
1 month ago
Centurion, South Africa AECOM Full timeCompany Description **At AECOM, we’re delivering a better world.** Whether it’s improving the commute, keeping the lights on, providing access to clean water or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise and digital...
-
Technical Director Hydrogeologist
1 month ago
Centurion, South Africa AECOM Full timeCompany Description At AECOM, we’re delivering a better world. Whether it’s improving the commute, keeping the lights on, providing access to clean water or transforming skylines, we believe infrastructure has the power to uplift communities and improve people’s lives. Bringing together the best people, ideas, technical expertise and digital...
-
Technical Architect Full Stack Angular
4 weeks ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Design the comprehensive technical full stack angular/engagement/ui architecture for solutions that support business. **Requirements**: - Degree or Diploma in IT, Engineering or related disciplines - 8-10 years of IT solution delivery ideally in a diverse set of roles - 5-10 years experience in design and development of...
-
0365 Technical Lead
4 weeks ago
Centurion, South Africa Group Operations Full time**Introduction** Momentum Metropolitan Limited (MML) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through multiple client-facing brands including insurance and investment brands Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and...
-
Technical Sales Support
1 month ago
Centurion, South Africa Metso Outotec Full timeWould you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was...
-
Ops Spec: Technical Analyst
1 month ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S6 Business Unit Digital Platform Solutions Business Unit Digital EXA Position reports to Product Manager: E-solutions Span of Control 0 Level of Engagement Client, Employees and Line Manager Core Description The main objective of the Technical Analyst is to ensure that all development and testing deliverables are...
-
Technical Architect Full Stack Domain Services
4 weeks ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Design the comprehensive full-stack technical architecture for solutions that support business **Requirements**: - Degree or Diploma in IT, Engineering or related disciplines - 8-10 years of IT solution delivery ideally in a diverse set of roles - 10+ years experience in design and development of back-end systems and...
-
Global Product
1 month ago
Centurion, South Africa Beckman Coulter Diagnostics Full time**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Technical Manager Applications Development
1 month ago
Centurion, South Africa SITA Full timeThe role is to manage and co-ordinate service management and/or project management, be accountable for financial management, supplier/contract management, Human Resources, and ICT services at a unit level. The Technical to keep the business operational. This includes the monitoring of service level agreements and customer expectations. **Key...
-
Technical Manager Applications Development
1 month ago
Centurion, South Africa SITA Full timeThe role is to manage and co-ordinate service management and/or project management, be accountable for financial management, supplier/contract management, Human Resources, and ICT services at a unit level. The Technical to keep the business operational. This includes the monitoring of service level agreements and customer expectations. **Key...