Vp Chief of Staff

7 days ago

Cape Town, South Africa Clickatell Full time

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are seeking a curious, collaborative and creative thought leader, strategist and communicator to serve as Chief of Staff to the CEO, supporting the CEO with communications, strategy, special projects and Exco and Leadership Team execution. The Chief of Staff is a coordinator who leads the strategic alignment across the organization on a continual basis.

This role represents a unique opportunity to be exposed to and operate at the highest levels of business strategy and operations at a truly global and industry-leading organization that continues to scale. You’ll build relationships with senior leaders and bring the skills you’ve built to bear on some of our most interesting, high stakes work.

We Do The Right Things**:

- **Responsibilities of the Role
- Assist the CEO and Exco with cross functional execution of the company strategy with a view to define, meet and deliver on key milestones;
- Think strategically while providing tactical support to implement ideas while keeping it simple and drama free;
- Implement the appropriate tools and measurement systems to optimize and streamline operations and drive the adoption of the organizational strategy;
- Partner with the Exco team to define, prepare and communicate organization plans, including quarterly, annual and long-term strategy and operational plans;
- Track, analyze and report on progress or performance of high priority initiatives for the CEO as per SLAs, OKR/ KPO’s, project goals, and change initiatives;
- Oversee strategic business initiatives from development through successful execution under the guidance of Exco;
- Increase efficiency and effective responsiveness into existing operations, by assisting with new operational strategies, working with CEO and Exco on special projects;
- Manage the meeting cadence and company calendar for the Exco and Leadership Team, ensuring materials are sent in advance, time is well spent, and objectives are achieved;
- Lead cross-functional strategic initiatives and ensure action items are executed on behalf of the CEO;
- Provide analysis, recommendations, and options to the CEO regarding high impact decisions;
- Ensure an effective information management protocol that delivers up-to-date information easily and when it is needed;
- Be a thought leader in maximizing the organization’s operating performance and achieving its financial goals.
- Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
- International travel for 5 business days may be required up to 4 x per year (the Exco off-site cadence).

**Requirements**:
We Are On A Learning Journey
- Requirements of the Role
- Master’s degree in Business Administration or similar field;
- Passport and the ability to travel internationally;
- Permission to conduct a background check, reputation is important to us and the clients we serve;
- Work Experience
- 8+ years working experience in a high-growth, international organization;
- Broad business experience driving execution and adoption of key strategic programs across departments and large teams;
- A track record in leading and delivering complex large-scale projects and partnerships, often managing a range of internal and external stakeholders;
- Experience planning and leading strategic initiatives;
- Consulting experience with a focus on operations management (advantageous).
- Knowledge / Abilities
- Proven ability to develop and lead the implementation of strategic plans, develop a communications strategy as well as policy and operational plans in support of a successful outcome, across an organization with remote management;
- Strong project reporting skills, with a focus on interdepartmental communication;
- Ability to work in a flexible manner in line with the organization’s objectives and willingness to undertake other duties as reasonably requested;
- Possess a commanding presence that can strongly influence the decision-making of the Leadership Team and Exco with their unique insight of the industry and drive innovative thinking.
- Ability to lead on behalf of the organization with an elevated level of conviction and perspe

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