Real Time Administrator
3 weeks ago
The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks.
1. Adherence Monitoring
- Monitors daily absenteeism.
- Monitors non-adherence and communicates out-of-line situations
- Identifies issues that may impact the site’s ability to meet service levels in real time
- Reviews performance across skill sets and recommends real time changes that will improve site performance
2. Reporting and administration
- Accurately captures exceptions and real time reporting
- Produces accurate daily Workforce Management performance reports to various levels of management covering all areas of the business
- Produces daily and weekly Absenteeism Reports
- Adjusts real-time schedule to accommodate extra-time as governed by scheduling process
Minimum Requirements:
- Matric or equivalent
- 2 years Agent experience
- Understanding of ACD reporting
- MS Excel - intermediate
R500 Shift allowance
**Salary**: R146,286.00 per year
Ability to commute/relocate:
- JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administrative office procedures, practices and equipment: 1 year (preferred)
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