Food & Beverage Lead

5 months ago

Montague Gardens, South Africa Dream Hotels and Resorts Full time

**We are on the hunt for a talented Food &Beverage lead to step in and step up. Your role will be to lead and control all F&B operations and ensuring smooth and efficient operations in the department to the standards laid down by Dream Hotels & Resorts.**

**Key Responsibilities**:
1. F & B Operations
- Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
- Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
- Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that room service orders are executed promptly and that they comply with the required standards.
- Ensure that barmen are well trained, correctly, and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements.
- Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.
- Ensure that an effective table reservation system is in operation.
- Ensure that company and statutory hygiene standards are maintained in all areas.

2. Stock Management
- Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
- Prepare proper forecast and reach desired revenues for all beverage outlets on-board.
- Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.
- To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- Maintaining effective cost control in all areas of the F&B department.
- Responsible for the final delivery of all F&B products in accordance with company´s standards.
- Ensure that the monthly stock takes are conducted.
- To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
- To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.

3. Management
- Participate in the daily preparation of mealtimes scheduled of all F&B areas.
- Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism.
- To circulate regularly throughout all F&B areas, maintaining a high profile with guests and staff.
- Effectively conclude face to face meetings with all staff that are under your management.
- Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
- Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
- Deal with complaint escalated promptly and calm down irate customers.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Ensures tightest control over Food & Beverage security.
- To be familiar with all Health and Safety measures.

4. Learning & Development
- To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
- To identify areas for development and training needs and ensuring that this training is affected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To ensure that staff under your control are trained in Health and Safety measures.

5. Customer Service
- Ensure the quality of services in accordance with the company standard.
- Identify customers’ needs and respond proactively to all of their concerns.
- Actively listen and resolve guests’ complaints.

**Must have**:

- 3 years' experience Management level
- Proven food and beverage management experience
- Matric certificate
- Preferably tertiary qualification
- Proficiency in MS Office - Word, Ecel & Outlook, Restaurant management software, POS
- Certification in lifeguarding and knowledge of pool operations.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Familiarity with health and safety regulations related to pool operations.

**Behavioral** Competencies**:

- Customer and Personal Services
- Administration and Management
- Education and Training
- Personnel
- Public Safety and Security
- Time Management
- Problem Sensitivity

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