Junior Heldesk Coordinator

Well established national company based in Somerset West has a vacancy for a Junior Helpdesk Coordinator with at least five years strong administration experience to join their team

helpdesk coordinator|junior coordinator

**Requirements**:

- Minimum Grade 12 qualification
- At least 5 years’ experience in an administrative role
- Strong computer skills (MS Word, MS Excel, PowerPoint)
- Experience in Sage Evolution will be advantage)
- Fully bilingual (additional African language will be an advantage)
- Willing to work standby 2 weeks plus 2 weekends
- Able to work under pressure
- Deadline driven and teamplayer

**Duties will include but not limited to the following**:

- Manage switchboard.
- Follow up with stores on documentation outstanding
- Manage all paperwork as needed.
- Book technician accommodation.
- Process sub-contractor invoices.
- Arrange Courier for spares.
- Generate casual wages purchase requisition and send to Finance.
- Check Technicians clock-in/out for overtime calculation
- Scheduling call outs with in-house technicians and sub-contractors
- Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines.
- Technician scheduling and execution of the service call for a region.
- Prepare customer quotes.
- Customer Feedback regarding call outs
- Stand-by 2 weeks per month
- after hours and over weekend/public holidays