Floor Manager

**Responsibilities**:
- The ability to support the store management team to provide outstanding leadership to the store team.- Ensures the team executes operational excellence through a customer centric mindset.- Generating high levels of motivation and commitment within the store.- Allocate time effectively; handle multiple tasks and completing priorities.- Provide input and manage merchandise and visual principles- Drive performance through the store KPI’s ( e.g. turnover, rewards, new accounts, visuals. Etc).

**Qualificatio**ns & Experience**:
- A Matric certificate.- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

**Skills**:
- High flexibility and ability to adapt to different customers and situations.- A high sense of urgency with demonstrated ability to work independently.- High flexibility and ability to adapt to different customers.- An outstanding leadership, interpersonal and communication skills.- Ability to work a flexible schedule to meet the needs of the business.- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers- Strategic Sales Planning- Managing the Sales Process- Customer Value Management

**Behaviours**:

- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processesValues differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others