General Manager

7 days ago

Durban, South Africa Capital Recruit Full time

**A Successful Vehicle Dealership in Durban, KZN is looking for a new General Manager to join their prestigious team.**

**Duties**:

- Oversees and manages the operation of the dealership.
- Responsible for maximizing return or investment, profit and loss.
- Daily operation, planning, development, and implementation of marketing plans for both short-term and long-term growth.
- Has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth.
- Key Result Areas
- Management
- Customer Service Management - Provides direction and coordination for all areas of dealership operation.
- Establishes and communicates operating policies and procedures for the dealership.
- Balances the demands of employees, suppliers, customers, owners, and the community.
- Ensures departments maintain budgeted revenue and expense objectives.
- Maintains records, controls and requests reports from subordinates to evaluate dealership performance.
- Holds department managers accountable for established monthly and annual objectives and financial goals.
- Approves all major departmental expenditures.
- In collaboration with the Dealer Principal, makes recommendations/changes to the operating plan and related budgets.
- Customer Service. Greets customers in a courteous and friendly manner. Handles customer complaints reasonably, showing empathy and a positive attitude.

**Responsibilities**
- Sets policies, procedures and processes for dealership.
- Coaches, counsels and evaluates direct reports.
- Manages recruitment, interviewing, hiring and termination of staff.
- Conducts performance reviews on a regular basis for direct reports.
- Sets and/or approves compensation plans for dealership employees.
- Provides appropriate training for the management team to have the skills to do their job. (seminars, sales training, technical training, etc.)
- Holds management accountable for leading their people.
- Delegates responsibility to managers as needed.
- Manages conflicts between departments and individuals within the dealership.
- Models superior customer service behaviour by demonstrating positive relationships with customers and employees.
- Is honest and fair in all business dealings.
- Treats all employees and customers fairly, courteously, and with dignity.
- Sets the tone for working relationships within the dealership.

**Qualifications & Job Requirements**
- Seven years or more of progressive management experience.
- Demonstrated ability to manage all financial and management aspects of a dollar business million
- Demonstrated ability to hire, manage, and retain quality employees.
- Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.

**Salary**: Up to R40,000.00 per month

Application Question(s):

- What is your required salary?

**Experience**:

- Vehicle Dealership: 1 year (preferred)

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