Principal Technical Assistant
2 weeks ago
ELIGIBILITY
Suitably Qualified
CLOSING DATE
11.04.2024
REFERENCE NUMBER
CS 41/24 External
SALARY
**Basic**: R373 295 p.a
DEPARTMENT
Information Systems and
Technology
DIRECTORATE
CORPORATE SERVICES Principal Technical Assistant
**Requirements**:
- National Senior Certificate (Grade 12)
- Maths will be an advantage
- A minimum of three (3) years’ relevant industry experience in a
telecommunication service management environment
- Code 08 driver’s licence (advantageous).
Key Performance Areas
- Produce/analyse technical data related to TOC operations
- Produce technical as well as management reports for TOC
operations as required
- Service Management: Provide technical assistance to TBS in
monitoring, compiling and reporting on service level metrics for the
various vendors; provide stats for reporting on a regular basis; update
ticket status accordingly; liaise with clients for updates accordingly
- Coordinate resolution of issues in order to lead to successful
resolution
- Provide operations and service management support within the
TOC environment
- Provide support to project management and operations and
service management as required to ensure commitments are met
- Maintain effective communication with stakeholders.
How to Apply
Town, you are consenting to the use of your personal information
Recruitment and Selection purposes. In addition, you may be
required to undergo, including but not limited to, Criminal and
Security Checks, Personal Verification, and Lifestyle Audits,
throughout your recruitment process and/or subsequent
employment.
**Internal staff**: APPLY ON LINE VIA SAP PORTAL
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