Retail Store Manager

2 weeks ago

Sandton, South Africa Job Crystal Full time

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Sales Maximise Sales by driving conversion Set & communicate daily sales targets to everyone on the team including casuals. Focus the team on cross & up selling Create relationships with podiatrists, running clubs & gyms in the area to generate sales Grow customer data base program Ensure all customer orders are accurately processed within 2 working days Achieve gross margin targets Team Management Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings. Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards Drive conversion through traffic analysis & rostering Master the feedback process & provide monthly feedback to all team members Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training. Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame. Execute the months Mystery Shopping action items Manage the appraisal process for all team members Manage the induction process Complete rosters and adhere to the staffing template Manage Eco-time system daily, & coordinate lunch breaks Ensure all staff wear name badges & the correct uniform. Inventory Review the store sell through report weekly. Remerchandise or adjust replenishment levels as required Minimise shrinkage & maintain accurate stock records in the POS system Complete weekly stock counts and monthly/quarterly stock counts Execute mark downs as directed Run weekly negative stock report and request relevant adjustments Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment Operations Follow the Operational Game Plan Follow through the weekly Store Audit action items Ensure VM and windows comply with store standards Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate Open and close the store Reconcile cash to end of day cashup report & complete & sign the end of day banking book Bank/Drop cash takings Complete month end Stock Receipts Complete month end Sales Performance report Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc. Ensure compliance with the operational health and safety policy Order and control the stationery for your stores i.e. receipt rolls and barcode labels REQUIREMENTS: Outgoing determined self starter Retail management experience preferably at a national retail chain Demonstrated ability to achieve sales budgets Proven people management and leadership shills Excels at coaching, driving and developing a team Extensive stock management experience Proven merchandising skills Excellent attention to detail

**Salary**: R23 000,00 - R25 000,00 per month

**Experience**:

- Retail: 1 year (preferred)

Ability to Commute:

- Sandton, Gauteng (required)

Ability to Relocate:

- Sandton, Gauteng: Relocate before starting work (required)

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