Specialist: Customised Trade

**Job Title**
- Specialist Customised Trade x1 JR126681- Location- Johannesburg, Gauteng**Job Purpose**
- To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.**Responsibilities**:

- Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.
- Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.
- Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.
- Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.
- Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
- Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager
- Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
- Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.
- Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Bachelor of Commerce in Finance, Accounting or Economics- Preferred Certifications- CDCS (Certified Documentary Credit Specialist); and/or
- CITF (Certificate in International Trade Finance)
- Minimum Experience Level- 3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations.

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Relevant regulatory knowledge
- Financial Acumen
- Product Knowledge
- Analytical Skills
- Knowledge of risk
- Industry trends
- Behavioural Competencies- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Initiating Action
- Innovation
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_