Outbound Supervisor

The purpose of this position is to ;
- Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.
- Coordinate daily activities such as receiving goods, storing goods and dispatching goods.
- Ensure shipments’ and inventory transactions’ accuracy.
- Ensure timely shipping with accurate timeframes that suit all parties involved.
- Measure and report the effectiveness of warehousing activities and employee’s performance.
- Confer and coordinate activities with other departments.

SPAN OF CONTROL
- This role is accountable for Pietermaritzburg DC Forklift drivers and Outbound Controllers. This role will report into the Outbound Logistics Manager for PMB.

KEY ACCOUNTABILITIES & OUTPUTS

Outbound Supervisor - Deep Focus
- Warehousing and Inventory_
- Achieve high levels of customer satisfaction through excellence in dispatching and assuring quality of goods.
- Measure and report the effectiveness of warehousing activities and employee’s performance.
- Ensure accuracy of shipments, in line with transactions.
- Communicate job expectations and coach employees
- Determine staffing levels and assign workload
- Interface with Cutting department to ensure efficient warehouse output.
- Maintain items record, document necessary information and utilize reports to project warehouse status.
- Identify and propose areas of improvement.
- Coordinate activities with other departments such as Commercial and Transport service providers
Safety, Health, Environment - We Tread Softly
- Ensure sage working environment for warehouse associates.
- Monitoring work and ensuring the safe use of warehouse equipment.
- Ensure housekeeping is kept to company standards.
- Ensure compliance with applicable safety, health and environment legislation and audit requirements.Knowledge and skill
- Proven work experience in warehouse operations.
- Highly effective supervisory skills and techniques.
- Ability to input, retrieve and analyse data
- Hands-on commitment to getting the job done
- Excellent communication and interpersonal skills
- Proven ability to direct and coordinate operations
- Strong organisational and time management skills
- Willingness to learn and develop
- Ability to work independently as well as in a team.

Competencies: Individual Contributor Level
Valuing Differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.
- Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
- Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Customer Orientation - Placing a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
- Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Safety Focus - Identifying and improving conditions that affect own and others’ safety; upholding safety standards.
- Planning and Organising - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
- Influencing - Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
- Technology Savvy - Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.

KEY RELATIONSHIPS

Internal External
- Operations Teams
- Commercial Teams
- HR
- Finance and IT
- Go Group
- Sustainability - Product Suppliers
- Service Providers

QUALIFICATIONS
- Grade 12 / Matric with mathematics or math’s literacy
- Completed CTFL Learnership is advantageous
- Carpet technology/Production technology (completed or in progress) in advantageous
- Computer literacy - must have experience working on a computer and use MS packages (Word/Excel/Teams)
- Valid Driver’s License is essential
- A good understanding of the processes in an Outbound/DC Warehouse environment is essential.
- At least 5 years of experience workin