Dispatch and Delivery Manager
3 weeks ago
The responsibility of the Dispatch and Delivery Manager is to direct and oversee the daily activities relating to a specific distribution hub, area or function. Responsible for planning, coordinating and executing, in a timely manner, the daily activities of a given hub/area and implementing programs that ensure the needs of all functions within that area. This position is based in Pietermaritzburg.
**Query and Resolution**:
- First time tracking query complaints resolution.
- Execution of Pre-alerted priority parcels.
- Execution of the problem parcel report.
- Handling of collections in a timorously manner.
**Asset & Fleet Management**:
- Vehicle Inspections
- Monitoring of movement reports
- Updated vehicle register
- Compliance of vehicle services intervals & general maintenance of vehicles, Updated equipment registers
- Branch delivery SLA of 98%.
- Drivers delivering on average 40 deliveries per day.
- Staff as per budgeted growth.
- Image POD’s to be loaded 2> after delivery was executed.
- Managing accurate deliveries to signee and co-signee only.
- Responsible for overall-housekeeping and maintenance on fleet and premises
- Adherence to the company policies and procedures within the basic conditions of the employment act.
- Ability to focus on customer needs and customer service while ensuring that all policies and procedures are met.
- Identify, through a proactive approach, potential cost-saving and efficiency gain opportunities in a specific area to improve overall site operating metrics.
- Responsible for developing and maintaining a high level employee morale and dedication to serving customers. Conducts themselves and all activities and accountabilities in a manner that is consistent with respect for people values and company policies.
- Plan and manage all hub activities and deliveries pertaining to a specific area in order to meet or exceed SLA requirements.
- Responsible for training of new employees and the ongoing training to ensure quality and productivity goals are met or exceeded.
- Lead, direct, train and manage the performance of the distribution team.
**Minimum Requirements**:
- Grade 12 (Matric)
- National Diploma (3yrs) or Higher in Logistics/Distribution/Freight/Courier or Supply Chain Management. (Ideal)
Pay: R15 000,00 - R20 000,00 per month
**Location**:
- Pietermaritzburg, KwaZulu-Natal (preferred)
Application Deadline: 2025/01/23
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