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Debt Collection Advisor

4 weeks ago

Cape Town, South Africa Surgo HR & Training Full time

Our client a is looking for Debt Collecting Advisor to join their growing department in their USA campaign

As an executive, you will handle majorly inbound (small ratio). Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

**Essential Functions**:
Handle majorly inbound calls for new and renewal of existing business

Process new business, renewals, amendments and cancellation of policies and change details as needed

Identify customer’s need, clarify information, research every issue and provide solutions and/or alternatives

Maintain accuracy of customer data

Manage and resolve customer complaints and also identify & escalate priority issues

Follow up on customer calls wherever necessary

Achieves operational metrics / SLAs by adhering to the call and customers’ account handling policies and procedures to meet or exceed client’s expectations.

Understand Operations and Corporate Compliance, Policies and Procedures and Best

Practices when conducting business with customers

Participate in weekly and monthly coaching Delivery of clients expectations

Stay abreast of ongoing trainings associated with role and business unit objectives

Other duties as outlined by leadership

**Technical Skills**:
Computer navigation skills, keyboarding skills

Should be familiar with MS Office

Excellent communication skills

Knowledge of the insurance industry would be a bonus

Good telephonic & customer service etiquette

“Customer first” approach to problem solving

Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future

Excellent communication skills

Good Inter-personal skills

Questioning, reasoning and convincing skills

Ability to multi task, priorities and manage daily work activities

**Requirements**:
Minimum of 6 months of work experience in a International BPO environment

Experience in working with International clients

Extremely well spoken in English

Must be able to go for an interview ASAP

Must be based in Cape Town

Minimum of Matriculate Passed - None Neg

Clear Criminal Record - None Neg

Clear Credit Record - None Neg

Clear Disciplinary Record - None Neg

**Salary**:
R 6500 per month

**Shifts and benefits**:
Must be available to work rotational shifts between 08h00- 20h00 Monday to Saturday and public holidays in line with client requirement

Medical Aid contribution of R764 towards your own private medical aid

Pension plan contribution 5%

Full in office training provided