Assistant Food
7 months ago
**About us**:
At the Lord Charles Hotel, we are proud to welcome our guests. The Hotel maintains a classic flair with a contemporary twist. Lord Charles Hotel makes an ideal base for the ultimate getaway where luxury comes standard. We are professional, customer-centric and collaborative. **At Lord Charles Hotel, we’re passionate about two things: great food and outstanding customer service.**
**Purpose of the role**:
The Assistant Food and Beverage Manager is responsible for the overall food and beverage operation of the hotel, including but not limited to restaurants, bars, room service, banquets, and any other food and beverage outlets. The Assistant Food and Beverage Manager is also responsible for assisting the Food and Beverage Manager in the development and implementation of departmental strategies, policies, procedures, and systems. The Assistant Food and Beverage Manager is also responsible for assisting in the preparation of the department’s annual operating budget and for ensuring that the department operates within budget.
**Responsibilities overview**:
- Assist in the development and implementation of departmental policies, procedures, systems, and objectives
- Participate in the development and administration of the department’s budget
- Monitor compliance with sanitation and safety regulations
- Assist in the selection, training, and development of food and beverage staff
- Schedule and coordinate the work of food and beverage staff to ensure efficient operation
- Oversees the presentation of food and beverages
- Ensure that adequate inventory levels are maintained
- Investigate complaints regarding food quality or service
- Resolve problems arising from work schedules, customer complaints, or employee grievances
- Prepare reports on operations and activities
- Perform other duties as assigned
**Requirements - Qualifications & skills**:
- High school certificate NQF level 4
- Related certificate / diploma or higher in hospitality management or related field is advantageous (Hospitality Management, Business administration, accounting, marketing & sales).
- Bilingualism: English & Afrikaans
- Proven experience as an assistant food and beverage manager or similar role
- Excellent customer service skills
- Great communication skills
- Excellent problem solving abilities
- Strong leadership and organizational skills
- Good knowledge of MS Office, POS systems (MICROS), and order management software (Opera)
- Ability to work under pressure and in a fast-paced environment
- Flexibility to work various shifts, including nights, weekends & Public holidays
- Reliable transport / willing to relocate
Wishing you the best of luck
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