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Branch Manager

4 weeks ago

East London, South Africa Profile Personnel Full time

**Branch Manager **required for a reputable hardware company based in **George, Western Cape**

Must be approachable, creative, diligent and reliable, professional, detailed and thorough, be able to manage people and projects, responsible for customer service, resolve store issues, make effective decisions, be a good team player, manage stress, and be bilingual and tolerant of other cultures

**Requirements**:

- The Branch Manager is responsible for the protection of the company assets at their delegated location.
- Align branch strategy to that of the greater group.
- Increase sales through planned strategies and follow through.
- Sign off every credit note and purchase order thus ensuring a knowledge of branch activities.
- Time management to include at least 30% of time at own sales portfolio, 30% at other reps and branch customers and 30% in store for admin and store sales.
- Responsible for ensuring the store is focused on a customer first philosophy and ready for business every day.
- Ensuring prompt serving of customers (Assist potential customers and maintain efficient relationships with current customers).
- Responsible for merchandising the floor and creating effective displays that are eye catching (cleanliness of store and display areas).
- Ordering stock (responsible for managing the levels of stock and making important decisions about controlling the stock) with assistance of other staff.
- Stock take and inventory control, ensuring the correct quantities of the correct stock are always in stock.
- Minimise shrinkage through supply chain responsibilities and procedures.
- Convening team meetings and communicate/drive company strategy (Monitor work and maintain an efficient rapport between floor employees management and directors.).
- Supervising external sales, technical, internal sales staff and shop assistants who face the customer as well as the back office and support staff who work behind the scenes.
- Performing ad hoc tasks
- Delegating workloads to staff
- Assisting in other store operations when required
- Prepare reports to track performance of employees to enhance efficient evaluation
- Analyse and identify growth for all projects at work stations and ensure high quality service
- Responsible for conducting appraisals and reviewing the performance of staff
- Responsible for ensuring safety procedures are followed on the sales floor and work areas
- Resolve customer complaints in a timely and satisfactory manner.
- Training and coaching/mentoring of staff
- Manage link between branch staff and head office Human Resource department regarding, leave, absenteeism, staff performance etc.

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