Branch Manager

1 week ago

East London, Eastern Cape, South Africa Profile Personnel Full time

Branch Manager required for a reputable hardware company based in
East London, Eastern Cape
Must be approachable, creative, diligent and reliable, professional, detailed and thorough, be able to manage people and projects, responsible for customer service, resolve store issues, make effective decisions, be a good team player, manage stress, and be bilingual and tolerant of other cultures

Requirements:

  • The Branch Manager is responsible for the protection of the company assets at their delegated location.
  • Align branch strategy to that of the greater group.
  • Increase sales through planned strategies and follow through.
  • Sign off every credit note and purchase order thus ensuring a knowledge of branch activities.
  • Time management to include at least 30% of time at own sales portfolio, 30% at other reps and branch customers and 30% in store for admin and store sales.
  • Responsible for ensuring the store is focused on a customer first philosophy and ready for business every day.
  • Ensuring prompt serving of customers (Assist potential customers and maintain efficient relationships with current customers).
  • Responsible for merchandising the floor and creating effective displays that are eye catching (cleanliness of store and display areas).
  • Ordering stock (responsible for managing the levels of stock and making important decisions about controlling the stock) with assistance of other staff.
  • Stock take and inventory control, ensuring the correct quantities of the correct stock are always in stock.
  • Minimise shrinkage through supply chain responsibilities and procedures.
  • Convening team meetings and communicate/drive company strategy (Monitor work and maintain an efficient rapport between floor employees management and directors.).
  • Supervising external sales, technical, internal sales staff and shop assistants who face the customer as well as the back office and support staff who work behind the scenes.
  • Performing ad hoc tasks
  • Delegating workloads to staff
  • Assisting in other store operations when required
  • Prepare reports to track performance of employees to enhance efficient evaluation
  • Analyse and identify growth for all projects at work stations and ensure high quality service
  • Responsible for conducting appraisals and reviewing the performance of staff
  • Responsible for ensuring safety procedures are followed on the sales floor and work areas
  • Resolve customer complaints in a timely and satisfactory manner.
  • Training and coaching/mentoring of staff
  • Manage link between branch staff and head office Human Resource department regarding, leave, absenteeism, staff performance etc.

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