Spa Manager

3 weeks ago


Cape Town, South Africa Tanya Serra Full time

Job Posted: 22-Mar-2023
- Location: Cape Town

Spa Manager

5* Luxury Hotel in Cape Town seeks a Spa Manager

Main Duties & Responsibilities
- Ensure availability of merchandise and services by maintaining appropriate stock levels
- Train all spa therapists to provide consistently high standards of customer service
- Ensure adherence to all company policies, procedures and guidelines
- Assist with therapist duties and coverage as required
- To have a thorough knowledge of all skin care & body products being used at the Spa & be able to use & prescribe products appropriately
- Ensure the Department meets the required Leading Quality Assurance standards
- Create, update and implement departmental Standard Operating Procedures
- Implement measures and systems to improve cost efficiency and the internal and external customer experience
- Ensure that regular departmental meetings are held and that all company information is frequently shared throughout the department
- Work towards ensuring high levels of employee engagement within the department, as well as positively contribute to the employee engagement levels of the hotel overall
- Promote ongoing learning & development within the department, ensuring that mandatory training is attended by all employees and all available training opportunities are effectively communicated
- Identify individual training needs or development opportunities for employees and action or plan interventions accordingly, in conjunction with the Learning & Development Manager and or Human Resources
- Implement measures and systems to improve cost efficiency and the customer experience
- Budget, plan and monitor departmental expenditure, to ensure that costs remain within budgeted amounts
- Comply with the prescribed people management requirements and or processes of the hotel, which includes but is not limited to, employee reviews, appraisals, mandatory training, performance and disciplinary management.
**Required Qualifications & Experience**:

- Have at least one of the following or similar relevant qualifications: CIDESCO, ITEC or SAAHSP.
- At least 3-5 years’ experience as a Spa Manager or similar.
- Excellent interpersonal skills.
- Outstanding communication and listening skills.
- Computer knowledge essential.
- Job Title
- Spa Manager
- Employer Type
- Employer Type -> Hotels
- Job Type
- Job Classification -> Spa Management
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Cape Town
- Salary Type
- Monthly
- Salary
- RTBA
- Start Date
- As soon as
- Redirect me to HotelJobs.co.za


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