2 X Non-clinical Care Consultants

6 days ago


Centurion, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Minimum Requirements**:
Grade 12

Bachelors Degree

Mental Health Management is essential

Sound knowledge of the Coding Systems: ICD10 & CPT4 Principles and sound knowledge of the Medical Aid Industry, Rules & Regulations, ISO and other related legislation

Excellent business writing & communication skills with exceptional telephone etiquette

Must have strong organisational awareness to anticipate the impact of actions on other groups.

Time Management & good administration skills

Must be a strong team player and results driven

Computer literacy (MS Office and Medical Administration system)

**Duties and Responsibilities**:

- Engage with the patients over Mental health via post hospital discharge and Syed app outcomes touchpoint calls to understand their current medical mental health status, symptoms, past history, medications taken, etc.
- Communicate with patients suffering from various ailments post discharge
- Understand the status of their mental health and counsel them.
- Monitor patients to evaluate the progress of the treatment and maintain records of the progress.
- Engage with patients to understand any medical needs and effectively channel it to the correct mental health channels.
- To handle patient queries and providing response from pre-defined FAQs.
- To collate health record related data from consenting patients
- To receive regular feedback from team managers and undergo program related training and on the job training on a regular basis.
- To ensure patient data management
- To enrol new patients into the system once they call in
- Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc.
- Understand patients’ current social determinants and lifestyle status.
- To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended care plan.
- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses.



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