Project Coordinator: Enterprise Channel

6 months ago

Cape Town, South Africa RSAWEB Full time

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

**Specialisation fields**:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

**Our values**:

- Creativity
- Humanity
- Innovation
- Passion

The Enterprise Projects Coordinator in the Channel Department of the IT division is responsible for supporting and coordinating various enterprise-level projects that are crucial to the success of the organization's channel operations. The role involves working closely with cross-functional teams, project managers, vendors, and stakeholders to ensure the smooth execution of projects, adherence to timelines, and achievement of project objectives. The Enterprise Projects Coordinator plays a vital role in driving efficiency and effectiveness within the channel department while contributing to the overall success of the organization's IT initiatives.

**Job Requirements**

**Project Coordination**:

- Collaborate with project managers and stakeholders to create detailed project plans, schedules, and budgets. Ensure projects are well-defined, and objectives are clearly stated.

**Resource Management**:

- Assist in resource allocation, ensuring the right skill sets are available for project tasks. Coordinate with various teams to manage resource availability and utilization. Communication:

- Facilitate effective communication between cross-functional teams, stakeholders, and project managers. Regularly update project status, milestones, and potential risks to all relevant parties.

**Risk Management**:

- Identify project risks and help develop risk mitigation plans. Monitor potential issues and support the resolution of challenges that may arise during the project lifecycle.

**Documentation**:

- Maintain accurate project documentation, including project plans, meeting minutes, action items, and progress reports. Ensure project documentation adheres to organizational standards.

**Quality Assurance**:

- Collaborate with project teams to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.

**Budget Monitoring**:

- Assist in monitoring project budgets and expenses, ensuring compliance with allocated resources and identifying cost-saving opportunities.

**Vendor Management**:

- Collaborate with procurement and vendor management teams to evaluate, select, and onboard vendors for project-related tasks. Monitor vendor performance and adherence to contracts.

**Continuous Improvement**:

- Identify areas for process improvement within the channel department's project management processes and implement best practices to enhance efficiency and effectiveness.

**Stakeholder Engagement**:

- Cultivate positive relationships with stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations. Requirements
- Proven experience (typically 1-4 years) in project coordination or project management in an IT environment.
- Familiarity with project management methodologies and project management tools.
- Strong organizational and time management skills with an ability to prioritize tasks and manage multiple projects concurrently.
- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
- Analytical mindset with a proactive approach to problem-solving.
- Knowledge of IT systems and processes is advantageous.
- Certifications such as PMP (Project Management Professional) or CAPM (Certified Associate in Project Manag

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