Manager: Merit
2 days ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam’s Claims Services has a position available for a Field Investigations Manager: Motor who will be based in Auckland Park. The successful incumbent will report to the Head: Direct and Merit claims.
The Field Investigations Manager position will include the management of the field assessors. The office is responsible for assessing the merits of motor accident claims, adjudication of these claims and after care provision to clients. The position also entails compiling management information, ensuring client satisfaction and rendering a management function. What will make you successful in this role?
KEY RESPONSIBILITIES
The incumbent will be specifically responsible for execution and building relationships across divisions, external stakeholders, intermediaries and clients.
- Influencing and fostering a culture of performance aimed at world class service.
- Meet the prescribed client delight satisfaction and net promoter scores.
- Build and maintain relationships with Santam Motor claims service providers.
- Responsible for the continuous development and performance of reporting Field Assessors in the Claims division.
- Responsible for management of service levels and quality of claims.
QUALIFICATIONS AND EXPERIENCE
- Relevant post Matric qualification
- Relevant Insurance related qualifications
- 5 years’ experience in short-term insurance services and products
- Motor accident investigation and technical experience
- Experience in managing a team on 2IC level.
- Must be computer literate
- Valid driver’s license code EB (08)
SKILLS
- Strong conflict management, negotiation and communication skills.
- Strong leadership skills.
- Ability to articulate complex or technical concepts and issues in business terms.
- Excellent negotiation skills
- Excellent interpersonal skills
- Excellent leadership skills
- Reasoning skills
- Good communication skills (verbal and written) Qualification and Experience Degree or Diploma with up to 5 - 7 years related experience. Knowledge and Skills Manage strategic claims process Estimate management and review Risk management Settlement management in accordance with claim policies Employee management and leadership Personal Attributes Interpersonal savvy - Contributing through others Decision quality - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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