Group Underwriting Manager Fourways
3 weeks ago
Key Performance Areas:
Mission, Values and Service Strategy:
- Uphold and support the Group Values of Focus, Resilience, Tenacity, Discipline and Relationships as well as the Company Vision and Brand Promise.
Leadership and Performance Management:
- Recruit, train and manage a team of underwriters and support them in their day-to-day activities
- Foster a collaborative and high-performance work environment within the underwriting team.
- Ensure that all direct subordinates have agreed individual objectives that align with the organisational and operational area objectives.
- Perform regular formal appraisals against set objectives for each direct subordinate per the Group standards.
- Identify and discuss non-performance and developmental areas and implement appropriate action plans.
- Continually monitor, update, review, and make recommendations to improve existing processes/best.
- practice standards to ensure delivery of high-quality service to customers within agreed time frames.
Treating the Customer Fairly (TCF):
- Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture.
- Products and services in the retail market which are sold and marketed are designed according to the needs of the customers identified and targeted accordingly.
- Customers are provided with clear information and kept appropriately informed before, during and after point of sale.
- Advice is suitable and according to the customer’s circumstances.
- Service is of an acceptable standard and products perform as customers have been led to expect.
- Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint.
Relationships:
- Build inter-departmental relationships to ensure effective transaction processing and communication.
- Develop and maintain relationships with binder, outsource and other insurer partners.
- Foster and maintain strong relationships with key internal and external customers.
Reporting and Administration:
- Generate and distribute underwriting information reports to management and other internal stakeholders.
- Analyse data, provide insights to management and take corrective action, where necessary.
- Extract and submit accurate data and information reports in line with binder, outsource and other insurer partner contractual obligations.
Portfolio Management and Profitability:
- Continuously analyse the market for appropriate and competitive financial service offerings for customers.
- Develop and execute strategies to retain and expand the customer portfolio.
- Monitor portfolio profitability and implement corrective action, where necessary.
Risk and Compliance Management:
- Continuously evaluate and ensure that underwriting practices comply with legislative, binder, outsource and other contractual requirements.
- Identify potential risks and recommend risk mitigation measures.
- Stay updated on regulatory changes and adhere to company and industry standards.
Self-Development:
- Meet and maintain the FAIS fit and proper requirements for the position.
- Keep abreast of developments relevant to the position.
- Continually work towards further self-development.
Qualifications:
- Degree in Risk Management OR Short-term Insurance qualification (eg ACII)
- FAIS Fit & Proper requirements:
- Short-term Insurance qualification.
- RE5 certification.
- RE1 certification.
- Product Specific Training.
- Class of Business Training (Personal Lines & Commercial Lines).
- Continuous Professional Development.
**Experience**:
- A minimum of ten years in commercial and personal underwriting. Three of these must have been in a supervisory and/or management position with at least five subordinates.
Competencies:
- Strong leadership and team management skills.
- Effective interpersonal and communication skills.
- Extensive knowledge of commercial and domestic underwriting.
- Excellent analytical, decision-making and problem-solving skills.
- Sound knowledge of the insurance industry.
- Administration and organisational skills.
- Proficiency in Flexibroker and Cardinal 360 with the ability to generate reports.
- Proficiency in MS office suite, especially Word and Excel.
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