Underwriting Assistant
2 weeks ago
To provide administrative support to the Underwriting Manager and the Senior Underwriter in support of building and retaining a profitable, growing and compliant motor book and to provide superior customer experience.
Key Responsibilities:- To provide administrative support to the Underwriting Manager and the Senior Underwriter by handling telephonic queries as received and / or providing e-mail support to brokers / Intermediaries.
- Maintain underwriting processes to ensure compliance and growth.
- Handle complaints in a professional manner and escalate to Management where necessary.
- Assistance with ad hoc requests where required at the request of Underwriting Manager and Senior Underwriter as well as Inter Department requests.
- Prioritizing Emails and understanding how to manage workflows effectively.
- Grade 12
- NQF4 would be advantageous.
- RE5 would be advantageous
- Product Specific Training
- A minimum of 3 years underwriting experience with a short-term (preferably motor) insurance environment.
- Well versed in business English (written and verbal) - good writing and communication skills.
- Knowledge of customer service.
- Computer literacy – Microsoft Office: proficient in Word, Excel and Outlook.
- Numerical and Mathematical skills.
- Discretion and high levels of trust.
- Excellent analytical skills and a good knowledge of motor insurance is essential.
- Contributing to team success.
- Ability to work under pressure and meet deadlines.
- Organised and meticulous – able to manage workloads and prioritise tasks.
- Integrity and trustworthiness.
- Adaptable and flexible.
Mid-Senior level
Employment typeFull-time
Job functionFinance and Sales
IndustriesInsurance
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