Manager On Duty-protea Hotel Fire

4 months ago

Pretoria, South Africa Marriott International, Inc Full time

**Job Number** 24148963
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

**Managing the Guest Experience**
- Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
- Empowers associates to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures associates understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.

**Food and Beverage**
- Drive the broader goals of the Hotel, in terms of the Food & Beverage department, by planning and achieving objectives.
- Managing effective operations of all F&B areas (restaurant, bar, room service, kitchen, conference & events and social spaces)
- Managing of daily food and beverage cost of sales, proactive action on variances and achieving acceptable margins.
- Ensuring that the required F&B procedures, operational and administrative systems and controls are in place.
- Ensuring safe and proper control/usage/maintenance of all F&B equipment.
- Ensuring that the cleanliness and hygiene of all F&B areas are of the highest standard
- Facilitate the development of STAFF through the training plan in line with the Hotel’s standards.

**Assisting Human Resources Activities**
- Participates as needed in the investigation of associate and guest accidents.
- Observes service behaviors of associates and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures associates are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Management Competencies

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a conv

  • Food & Beverage Attendant - Protea Hotel Fire and

    7 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24097761 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all...

  • Groups Coordinator- Protea Hotel Fire

    3 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24208004 **Job Category**Reservations **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Bartender - Protea Hotel Fire & Ice! Menlyn

    3 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24171629 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to specified...

  • Bartender - Protea Hotel Fire & Ice! Menlyn

    2 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24171629 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare drink orders for guests according to specified...

  • Guest Arrival Expert- Protea Hotel Fire

    6 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 23203512 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...

  • Head Bartender

    4 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24202163 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Head and lead the bar TEAM to operational success by hold...

  • Sales and Marketing Manager

    3 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24174549 **Job Category** Sales & Marketing **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** 2-year...

  • Sales and Marketing Manager

    2 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24174549 **Job Category**Sales & Marketing **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** 2-year...

  • Manager On Duty sa

    4 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **หมายเลขงาน** 24148963 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa ดูบนแผนที่ **ตารางการทำงาน**...

  • Banqueting Floor Manager

    3 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24171623 **Job Category** Event Management **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Banqueting Floor Manager directs and motivates team...

  • Banqueting Manager

    2 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24171623 **Job Category**Event Management **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The Banqueting Floor Manager directs and motivates team while...

  • Banqueting Manager

    3 weeks ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24207375 **Job Category**Event Management **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in...

  • Human Resources Generalist

    1 week ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24213787 **Job Category**Human Resources **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

  • Heart of House Specialist

    3 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24161195 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Utility Cleaners play an important role in support...

  • Manager On Duty sa

    4 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Stellenangebotsnummer** 24148963 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Management - Marriott tritt als Arbeitgeber...

  • Manager On Duty sa

    4 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Número de Empleo** 24148963 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un...

  • Cost Controller

    1 day ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24216729 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Calculate figures for food inventories,...

  • Duty Manager

    4 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24132521 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Pretoria Loftus Park, 416 Kirkness Street, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** SA Citizens Only Shift Work: Evenings and Weekends. Serves...

  • General Manager

    6 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24048419 **Job Category** Property Leadership **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE PROPERTY** Feel the buzz from the moment you step into...

  • Assistant Front Office Manager

    3 months ago

    Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24171601 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...