Fraud Operations Manager

2 weeks ago


Southern Suburbs, South Africa Homechoice Full time

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

Responsible for the proactive detection of fraud and reduction of fraud losses through an effective fraud and forensic framework, and fraud controls. Utilise data and expertise to identify trends and potential threats. Maximise the performance of control frameworks and associated staff and drive fraud awareness across the business.

**What you will love doing in this role**

**Strategic Implementation**:

- Translate strategy into operational initiatives with measurable business outcomes and targets.
- Facilitate the development of best practice in operations and service excellence.

**Fraud Operations**:

- Analyse data and trends to enable pro-active and early detection of fraud.
- Develop and implement solutions and strategies to minimise fraud and raise awareness across the business.
- Manage the development of metrics that establish a consistent approach and drive understanding across the business.
- Proactively review internal policy to ensure effective fraud risk management that is aligned to legislation.

**Stakeholder Relationship Management**:

- Identify, build, and nurture trust and collaborative relationships with internal stakeholders with particular emphasis on collaboration with Fraud Risk in the Decision Science team.
- Build and maintain relationships with external experts as well as regulators and other advisory services.

**People Management**:

- Provide direction and define objectives to be achieved in area of responsibility.
- Manage performance of direct reports ensuring agreement of annual goals and measuring performance against agreed goals and addressing non-performance issues.
- Deploy people management processes effectively, in line with Company policies, procedures and prevailing improvement initiatives.
- Drive operational excellence through area of supervision.
- Drive a culture of high performance, Innovation and accountability and encourage team members to live the Company values.

**Financial Management**:

- Manage budgets and monitor expenses ensuring expenditure is within approved budgets.

**Safety, Health, and Environment Compliance**
- Ensure compliance with all Safety, Health, Environmental and all other applicable regulatory statutes, and all other safety and quality processes for the area of responsibility/work.

**What you'll need to do this role**
- 6 Years+ experience in a similar role
- Bachelors Degree (3 years) / NQF level 7
- CFE - Certified Fraud Examiner

**What we will love about you**
- We love your strong communication skills
- We love your strong analytical, numeracy, and problem-solving skills
- We love your digital fluency
- We love your planning & organising skills
- We love your judgment & decision-making ability
- We love your entrepreneurial and innovative mindset

**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun


  • Fraud Specialist

    7 days ago


    Southern Suburbs, South Africa Flash Full time

    **RESPONSIBILITIES**: Training: Provide training and guidance to employees on fraud detection and prevention techniques. Fraud Awareness: In addition to Fraud Training, constant fraud awareness is to be communicated to respective Flash employees, whether targeting specific Departments, or sending mailers to the larger audience within the...

  • Fraud Specialist

    7 days ago


    Southern Suburbs, South Africa Flash Full time

    **CORE RESPONSIBILITIES**: Make sure that the materials for training on fraud are current. Identify changing fraud trends, document, and report to appropriate department personnel in a timely manner to assist in reduction of fraud losses. Partner with the risk department to ensure that all fraud risks are considered, and appropriate controls are in...

  • Fraud Agent

    2 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    **Here's what you can expect to be doing** **Investigations/reducing risk** - Review orders to identify potential risk to the business - Make contact with the customer and ensure that the correct person receives their order - Investigate disputed transactions according to timelines. - The ability to review KYC documents to identify whether they are inline...

  • Fraud Agent

    2 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...


  • Southern Suburbs, South Africa Homechoice Full time

    homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. **What you will love doing in this role** - **Commercial Ownership**: Own the commercial success of chat operations, driving revenue growth and maximizing...

  • Operations Manager

    7 days ago


    Southern Suburbs, South Africa CA Financial Appointments Full time

    We have a great opportunity to join a trusted, well known financial services company as an Operations Manager. In this role you will be managing client services, client reporting, managing relationships as well as service level agreements for the team. **Responsibilities**: - Managing the office - Managing processes and procedures - Managing client...

  • Operations Manager

    7 days ago


    Southern Suburbs, South Africa CA Financial Appointments Full time

    **Responsibilities**: - Oversight of administration - Managing a team and ensuring the growth of the team members - Process review, process updates and ensuring teams are adhering to processes - Facilitate on-boarding of new clients - Facilitate and implement due diligence process - Client liaison - Liaise with outsourced administrator - Supporting all...


  • Southern Suburbs, South Africa Homechoice Full time

    To provide administrative support to achieve the departments’ main objectives. **Departmental administration, Reporting and Process Management** - Carrying out all verbal and written admin requests from operational areas - Creating, updating and maintaining operational templates - Coordinating staff meeting presentations, training, briefings and or...


  • Southern Suburbs, South Africa Futuregrowth Full time

    **Key responsibilities of the position** **1. Client and Fund Administration** - Completing client onboarding, account setup, and maintenance of client information. - As part of the new client take-on, instructing custodians to set up cash, scrip, YIELDX and call accounts. - Preparing and sending creditor loading forms. - Maintaining up-to-date and...


  • Southern Suburbs, South Africa CA Financial Appointments Full time

    **Responsibilities**: Reporting - Download portfolio holdings, run daily import macros - Produce and distribute necessary information for monthly and quarterly client reports - Produce monthly portfolio performance returns for all clients Operations - Produce monthly fund performance figures and update spreadsheets - Update monthly factsheets and minimum...


  • Southern Suburbs, South Africa Hewitt Colenbrander Recruitment Full time

    **Technical Competencies and responsibilities** - Minimum of 5 years of experience in a management role. - Project management experience. - Strong experience in modelling and financial analysis of projects. - Technical understanding of solar projects. - Systems development background. - Provide project operation oversight. **Behavioural Competencies**: -...


  • Southern Suburbs, South Africa Conova Full time

    Our client, based in Cape Town’s Southern Suburbs, is looking for a dynamic, passionate and results driven operational compliance officer with Collective Investment Scheme experience and knowledge to join our team. This individual needs to be confident and willing to get involved in every aspect of the business where required. **Role and...


  • Southern Suburbs, South Africa Homechoice Full time

    HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations. Responsible for building data-driven collection strategies to improve and enhance the...


  • Southern Suburbs, South Africa Homechoice Full time

    HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations. Responsible for building data-driven collection strategies to improve and enhance the...


  • Southern Suburbs, South Africa Telesure Investment Holdings Full time

    **RESPONSIBILITIES** **Broker Customer Service** Provide a quality service to Brokers, while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with queries and investigating and resolving customer problems. Ensure continuous enforcement of new and existing marketing strategies...


  • Southern Suburbs, South Africa Merand Corbett & Associates Full time

    Are you a seasoned professional with a passion for client satisfaction? Our client is on the hunt for a dedicated Client Service Manager to lead their operations across three crucial areas: Key Accounts, Client Services, and Technical Support. **Key Responsibilities**: - Strategic Leadership: Spearhead initiatives, integrating them seamlessly across...


  • Southern Suburbs, South Africa Ares SA Full time

    **Customer Service Manger** This position is required to work closely with the Senior Planner and Merchandising Manager to analyze customer activity, forecast sales, select forward-trending merchandise, and replenish stores optimally to maximize trading opportunities and minimize stock holdings in store. Ownership of the Wholesale Orderbook with regards to...

  • Manager

    4 weeks ago


    Southern Suburbs, South Africa The Pantry Full time

    **Description of position**: Position: Coffee Shop Manager Location: The Pantry Small coffee shops based in the Southern Suburbs, we currently have a vacancy for a floating manager for our four stores. **The right applicant will**: Have their own vehicle. Have experience in managing restaurants or coffee shops. Have strong administrative skills...

  • Campaign Manager

    2 weeks ago


    Southern Suburbs, South Africa MVIA Full time

    Motor Insurance and Non-Insurance Value Added Products and Services Call Center seeking Campaign Manager. We are seeking a dynamic and results-driven Campaign Manager to join our call center, specializing in Motor Related Insurance and Non-Insurance Value Added Products and Services. As our Campaign Manager, you will be responsible for overseeing the...


  • Southern Suburbs, South Africa Feedem Recruitment Full time

    **Job Advert Summary**: We are recruiting for an ACM/ Functions Manager, to oversee overall management, planning and control of the functions and banqueting operation - maintaining 5 star standards set by both the company and the client within agreed budgetary limits. Established in 1975, Feedem is a large contract catering company in South Africa which...