Mobile Data Specialist

2 days ago

East London, South Africa Motivity (PTY) Ltd Full time

**ROLE PROFILE**

**Position Title**

Mobile Data Specialist

**Level**

Skilled

**Department**

Operations

**Drivers License**

Yes

**Overview of the Role**
- Provide front line, technical support
- Handle escalated assignments/calls from customers relating to data and new technology

products and services to ensure that Customers receive the benefit of products and

services in a proficient, professional manner.
- Troubleshoot and resolve mobile data device conflicts with computer peripherals and

devices.
- Communicate clearly between the client and internal departments (Call Centers) to offer an

effective resolution of customer queries.
- Maintain efficient, effective and professional service levels in a manner that constantly

meets the required performance standards
- Ensure continuous customer retention, including follow up courtesy calls to monitor

customer needs and satisfaction levels
- Document all problems and resolutions identified into the knowledge base for future use by

all customer care and support staff and for use in reporting in general.
- Ensure continuous follow-‐up on transaction being processed and measure the applicable

turnaround times, as determined in SLA
- Understand the mobile solutions marketplace and remain abreast of latest developments in

the Mobile Data arena

**Competencies**:

- Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE
- Excellent knowledge of Computer Laptop and PDA Operating Systems
- Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc)
- Ability to define sometimes complex technical solutions
- Fully conversant with Microsoft operating systems, server platforms and messaging platforms.
- Good level of knowledge/experience of Mobile Data would be beneficial
- Applicant should have previous experience in a customer-facing role.
- Working knowledge of mobile data services and peripherals
- Knowledge of networking concepts and protocols.
- Understanding of Microsoft products
- Knowledge of the telecommunications is essential
- Knowledge of Information technology is essential
- Knowledge relating to the convergence of telecommunications and IT is essential
- Knowledge of support requirements for operating systems is essential
- Understand the mobile solutions marketplace.
- Understanding of Mobile Network layout preference

**Skills**:

- Analytical
- Problem solving
- Communication (verbal and written)
- Computer proficiency
- Facilitation
- Decision making
- Co
- ordination
- People networking
- Technical skills is essential
- Customer interaction skills is essential

**Attitudes**:

- Customer centric
- Quality Oriented
- Attention to detail
- Stress tolerant
- Solution driven
- Self Motivated
- Self Learner

**Education and Qualification Requirements**:

- Matric with Degree/Diploma in Information technology or Telecommunications;
- At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+);
- 3+ years’ experience in IT support or Telecoms support (Networks, Business support or customer service);
- Experienced in outbound call handling activities;

**Job Type**: Permanent

Ability to commute/relocate:

- East London, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

  • Administrative Support Professional

    3 weeks ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Job Title: Administrative Support ProfessionalWe are seeking a detail-oriented and highly organized Administrative Support Professional to join our dynamic team in the Logistics and Supply Chain industry.Key Responsibilities:Maintain accurate records and process deliveriesAssist with various administrative tasks to support efficient supply chain...

  • Supply Chain Assistant

    3 weeks ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Job Title: Supply Chain AssistantWe are seeking a detail-oriented and highly organized Supply Chain Assistant to join our team in the Logistics and Supply Chain industry.Key Responsibilities:Maintain accurate records and process deliveriesAssist with various administrative tasks to support efficient supply chain managementRequirements:Diploma or equivalent;...

  • Technical Support Specialist

    4 weeks ago

    East London, Eastern Cape, South Africa Data Centrix Full time

    **Job Description**Data Centrix seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide third-line datacentre software support, assist with escalations from second-line support engineers, and contribute to the prevention of technical issues.**Responsibilities:**Provide proactive analysis and reporting on system...

  • Warehouse Packaging Specialist

    1 month ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Role OverviewWe are seeking a dedicated and detail-oriented Warehouse Packaging Specialist to join our dynamic team in the logistics and supply chain industry.Key ResponsibilitiesSelecting the right packaging materials for efficient product packingAssembling boxes and carefully packing products for shipment to customersRequirements and QualificationsGrade...

  • Logistics Coordinator

    2 weeks ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Job Title: Logistics CoordinatorWe are seeking a detail-oriented and highly organized individual to join our dynamic team in the Logistics and Supply Chain industry as a Logistics Coordinator.Your primary responsibilities will include maintaining accurate records, processing deliveries, and assisting with various administrative tasks that support the overall...

  • Clerk

    2 months ago

    East London, South Africa Mobile Recruitment Full time

    We are seeking a detail-oriented and highly organized Clerk to join our dynamic team in the Logistics and Supply Chain industry. As a Clerk, you will play a crucial role in ensuring the smooth operation of our daily logistics processes. Your primary responsibilities will include maintaining accurate records, processing deliveries, and assisting with various...

  • Clerk

    2 months ago

    East London, South Africa Mobile Recruitment Full time

    We are seeking a detail-oriented and highly organized Clerk to join our dynamic team in the Logistics and Supply Chain industry. As a Clerk, you will play a crucial role in ensuring the smooth operation of our daily logistics processes. Your primary responsibilities will include maintaining accurate records, processing deliveries, and assisting with various...

  • Logistics Operations Coordinator

    3 weeks ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Job Title: Logistics Operations CoordinatorWe are seeking a highly organized and detail-oriented Logistics Operations Coordinator to join our team in the Logistics and Supply Chain industry.Job Description:In this role, you will play a crucial part in ensuring the smooth operation of our daily logistics processes. Your responsibilities will include...

  • Logistics Assistant

    1 month ago

    East London, Eastern Cape, South Africa Mobile Recruitment Full time

    Company OverviewWe are a dynamic and innovative recruitment agency specializing in the logistics and supply chain industry.SalaryThe estimated annual salary for this role is R100,000.Job DescriptionWe are seeking a detail-oriented and highly organized Logistics Assistant to join our team. As a Logistics Assistant, you will play a crucial role in ensuring the...

  • Financial Data Management Specialist

    6 months ago

    East London, South Africa Profile Personnel Full time

    **Financial Data Management Specialist** required for a reputable company based in **East London, Eastern Cape** **Requirements**: - Minimum of 3-5 years’ experience in finance, accounting, or data management roles. - Previous debtors / creditors management experience is beneficial with preferred exposure to the retail industry. - Proficiency in...

  • Financial Data Management Specialist

    7 months ago

    East London, South Africa Staff Solutions Full time

    Opportunity Available!! Our leading client in the FMCG Sector is looking to employ a Financial Data Management Specialist to join their team in East London. **Data Management**: - Maintain accurate financial records, including accounts receivable, payable, and general ledger entries. - Ensure timely and accurate processing of financial transactions,...

  • Data Quality Monitor

    6 days ago

    East London, South Africa TB HIV Care Full time

    **Job Advert Summary**: **Purpose of the position**: **Minimum Requirements**: - Tertiary qualification in health, public health, social sciences, behavioural sciences, or related field will be an advantage - Formal training in Monitoring and Evaluation (M&E) and DHIS is essential - At least three years operational experience in District Health Information...

  • Systems Analyst

    7 months ago

    East London, South Africa Staff Solutions Full time

    **Eastern Cape**, East London** **Negotiable Cost To Company (Market related, Negotiable)** **Opportunity Available!! Our leading client in the Automotive Manufacturing Sector is looking to employ a Systems Analyst (Data Center) to join their dynamic team in East London.** *** - **Maintain the safety and security of the systems to prevent unauthorized...

  • IT Field Support Consultant

    1 day ago

    East London, South Africa F and G Sourcing Specialist Full time

    **F and G Sourcing Specialist **is assisting a reputable **Financial Services Client** that is seeking a skilled **IT Field Support Consultant** to join their company that is based in **East London.** The purpose of the job is to provide field (onsite at customers) and remote support & consultation to company’s customers in order to maintain and improve...

  • Financial Data Management Specialist

    7 months ago

    East London, South Africa Abantu Staffing Solutions Full time

    **Job Overview**: - The purpose of this role is to maintain accurate and up-to-date financial data, ensuring compliance with internal policies and regulatory requirements as well as overseeing and providing guidance to junior staff members in the finance department. **Minimum Requirements**: - Matric/ Grade 12 - Bachelor’s degree in finance, Accounting,...

  • Senior Data Specialist

    7 months ago

    East London, South Africa Profile Personnel Full time

    **Main purpose of the job** Ownership of Outsourced Credit Control’s data and processes including, but not limited to, development, implementation and maintenance of operational and reporting processes. Engaging with business to ensure understanding and compliance with external client requirements. Manage a team of Data Analysts supporting the Outsourced...

  • Cellular Specialist(40hr)

    6 days ago

    East London, South Africa The Foschini Group Full time

    **Job ID**:11957 **Position Type**:Full-Time **Job Function**:Retail Stores **Workplace Type**:Stores **Division**:Jet Division **Province**:Eastern Cape **Location**:Eastern Cape All Areas **Suburb**:East London Position Description: Are you passionate about our brands and would like to join a leading retailer? This is an exciting opportunity for...

  • Retail Field Specialist

    3 weeks ago

    East London, Eastern Cape, South Africa MVC Marketing Full time

    Retail Field SpecialistJob Type: Contract (Possibility of being permanent)Sector: MarketingJob Description:We are seeking a Retail Field Specialist to join our team at MVC Marketing. As a Retail Field Specialist, you will be responsible for visiting stores in the East London area, promoting our products, and building relationships with store staff.Key...

  • Administrative Specialist, Operations

    1 day ago

    East London, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: East London Job Posting Title: Administration Specialist Time Type: Full Time. **Job Specification**: Accurate data administration to ensure POD, billing and data tracking is updated and maintained. **Basic Minimum Requirements**: Matric **Tertiary Qualifications**: Added Advantage - Higher certificate or...

  • Junior Business Intelligence Specialist

    2 weeks ago

    East London, Eastern Cape, South Africa Global Recruitment Full time

    **Job Title:** Junior Business Intelligence Specialist**Company Overview:** We are a leading recruitment agency, and we are seeking a talented Junior Business Intelligence Specialist to join our team.**Salary:** The estimated salary for this role is $60,000 - $75,000 per annum, depending on experience.**Job Description:** As a Junior Business Intelligence...