Installation Supervisor

2 weeks ago

East London, South Africa Tracker South Africa Full time

**Listing reference**: track_001074

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Supervising**Location**:East London**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**Responsibilities**
- Ensure that the technicians have a good understanding of the Company goals and strategy
- Ensure that the technicians have a good understanding of the installation process
- Ensure that the technicians align service standard requirements to Tracker’s strategy
- Ensure that the technicians perform Quality installations
- Compile monthly stats on customer service reports and report to the department manager.
- Ensure that the technicians installation quality standards agreed upon, are met and adhered to
- Ensure that the technicians continuously find new methods of installing to combat easy identification
- Ensure that the technicians perform the installations at a site convenient to the customer and in accordance with Trackers safety standards
- Ensure that new information regarding methods of installing is communicated between your team members
- Compile monthly stats on recovery rate reports and report to the department manager
- Ensure that the technicians follow the predetermined schedule in order to achieve maximum productivity while delivering excellent customer service
- Ensure that the technicians Liaise with scheduling with regards to installation address, vehicle details, etc. in order to ensure integrity.
- Ensure that the technician’s allocated jobs are completed at a rate of 100% or better.
- Liaise with scheduling to ensure that the technician’s schedules are correct to minimise cancellations and frustrations.
- Ensure that the technicians have the necessary tools and test equipment.
- Ensure that the technician’s vehicles are serviced and maintained to minimise breakdowns.
- Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met
- Compile monthly stats on efficiency reports and report the department manager
- Ensure that regular onsite visits are conducted on a regular basis to encourage visibility toward the technicians.
- Disciplinary procedures upheld and maintained.
- Tool check, vehicle checks, and clothing and observe general good manners at a client of the technicians.
- Identify any shortfalls in the installation process.
- Vehicle allocations and maintenance.
- Regular meetings with scheduling to establish any shortfalls and technician area allocations.
- Tech well-being and ongoing support
- Assist with project maintenance - oversee and report on ongoing status
- Maintain a good relationship with Management - Installations and scheduling manager
- Maintain a healthy relationship with the Supervisor: Installation Quality
- Compile monthly report the department manager.

**Minimum requirements**:
**Requirement**:

- Matric or equivalent qualification is a must.
- Auto electrical or mechanical trade qualification is an advantage
- 5-years minimum tracking device installation experience
- 2-year minimum supervisory experience
- Customer service driven
- Possess sound technical, fault-finding and analytical skills and knowledge relating specifically to the electrical/electronic components of any type of vehicle.
- Possess excellent administrative and PR skills
- Possess excellent organising and coordinating skills
- Possess the necessary skills to deliver service excellence
- Computer literacy (MS Office) is a prerequisite
- Possess a coaching and mentoring training

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