Debt Review Administrator

4 weeks ago

Durban, South Africa Credit fitness Full time

**Job Title**:Debt Review Administrator

**Company**:Remove Debt

We are looking for a Debt review administrator who will be faced with new challenges every day. He / she will be responsible for assisting with the smooth running of the Debt Review & Administration department.

**Responsibilities**:

- Handle all correspondence with debt counsellors.
- Prepare and submit all Debt Review related documents timeously to the Debt Counsellors.
- Negotiating proposals.
- Receiving and monitoring payments.
- Follow up on late and missed payments.
- Final Settlement Letters.
- Updating on software systems.
- Monthly reports to management.
- Prepare, update and maintain the Debt Review Portfolio.
- Updated the Debt Review payment register weekly.
- Compile and provide updated portfolio stats to the Campaign Manager.
- Conduct tracing on debt review matters.
- Attend to any and all ad-hoc instructions.
- Ensure that all Debt Review accounts, and Debt Review Counsellors are recorded and updated accurately in the Debt Review Book daily.
- Ensure that the Debt Review Payment Schedules is updated to the last payment dates and amounts, and is supplied to the Campaign Manager weekly. Debt review payment schedules need to be imported daily into the debt review payments schedules register.
- Contact Debt Counsellors with regards to late and missed payments - as per payment schedules.
- Foster a healthy relationship with the debt counsellors.
- Accounts where no contact has been made with the debt counsellors, the legal and admin clerk must contact the debtor to obtain updated contact details of the debt counsellors.
- If no contact is made with the customer, the legal admin clerk should proceed to trace the customer by making use of the tracing tools available in credit services.
- Assist with query resolution that is received from the debt counsellors or from debtors.
- Conduct tracing on debt review matters where there are no payments made.
- Assist with ad-hoc functions as and when required.

**Requirements**:

- 1 Year debt review experience.
- In-depth knowledge of debt review processes as per the National Credit Act.
- Strong attention to detail, exceptional listening and analytical skills.
- Excellent communication skills both written and verbal required.
- Excellent organisational skills and ability to handle multiple tasks under deadlines.
- Relevant Diploma or Degree.
- Able to manage conflict.
- Target driven.
- Min. of intermediate level of Excel, Word, Outlook, Windows Explorer.
- Ability to work under pressure.
- A team player - works well in a team and contributes to the team’s success.

**Job Type**: Temporary
Contract length: 12 months

**Salary**: R5,000.00 - R8,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Debt Review: 2 years (required)

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