Fleet Manager
2 weeks ago
**Duties**:
- Change management to customer and department SLA and SOPS.
- Complete disciplinary sanctions identified with Team Leads and staff and engage with Human Capital where required.
- Drive and deliver on internal targets received from Senior Management.
- Drive customer metrics according to internal customer SLA's
- Drive skills development to sustain and grow business and customer's needs.
- Engage with inter-departments to drive operational strategy.
- Ensure internal SLA, SOPs and customer SLA, SOP's are according to ISO standards.
- Implementation of SOPS according to customer SLA's.
- Liaise, manage and implement software requirements with product development, IT Management and Operations Teams
- Engage and schedule customer meetings.
- Engage with existing customers to ensure existing needs are sufficient and identify any new needs.
- Engage with KAM's to highlight and discuss any customer requirements, disputes and escalations.
- Maintain quality services by enforcing quality information and customer standards
- Identify and highlight risks within Business Intelligence reports.
- Provide Business Intelligence reports to internal and external stakeholders
**Requirements**:
- Grade 12/Matric
- Minimum 5 years relevant experience
- Minimum 3 Years Supervising experience
- Minimum 3 years exposure in a Logistics Operation
- Business Analytics, Strategic Management, Fleet Management
- Sequel, Reporting, Account Management
- MS Office - Intermediate
- MS CRM - Intermediate
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