Junior Kam

**Responsibilities**:

- Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goals
- Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry
- Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops
- Typically interfaces with hr, marketing, market research, sales management and/or IT at the executive level in existing and prospective clients.
- Represents the company to the client and the client to the company in all sales and resource related activities.
- Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s
- Effectively manages contract and extension negotiations
- Responsible for new contract negotiations and renewals.
- Proactively works with global and regional account management in the pursuit of multi-country opportunities.
- Takes a proactive role in contract strategy.
- Responsible for all client costings and negotiation.
- Report performance to finance.
- Assist HR in resolving all employee related issues.
- Assist and support Associated Sales Director with all related CSMS functions.
- Assist and support finance with invoicing and cash collection.
- Review all invoices to ensure accurate invoicing to the clients.
- Key contact CSMS cluster for NEW Africa Country Heads.
- Manage employees in accordance with organizations policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development, rewarding and disciplining employees; addressing relations issues and solving problems.
- Working cross functionally with all relevant departments - finance, HR, HRPSC, Fleet, to coordinate all aspects of service delivery.
- Drive employee engagement including role out/support of annual employee engagement surveys.
- Where appropriate building on the operational excellence provided to the customer to identify and provide for new business opportunities.
- Work with customer managers where appropriate to maximize team performance and use customer satisfaction reports as a monitoring tool to gage effectiveness.
- Monitor and manage employee absence, escalate issues where necessary to the Project Director and work with the customer to provide solutions.
- Compliance. Ensure staff have the appropriate materials, systems access and training to complete job responsibilities.
- General admin. Develop and design improved administrative procedures to promote the timely processing and submission of all administrative deliverables.
- Capability decks. Improve business standards and track improvement of departmental processes through metrics. Manage corporate databases as required and ensure accurate information is included in tracking reports