External Sales Executive

3 weeks ago

Boksburg, South Africa Buzzblock Recruitment Full time

New Business Sales Executive - East Rand

To achieve Client's Sales Plan objectives by actively selling products through:
Prospecting new accounts, developing, and maintaining customer support, identifying customer requirements for office equipment, matching customer requirements to existing equipment via written proposals, demonstrating equipment, resolving customer problems, ensuring proper installation of equipment, training customers on the proper use of equipment, and performing customer care calls to ensure customer satisfaction.

**Key Responsibilities**:
Sell the products on offer in Voice / PABX Division / OA / Smart Solutions

Reach target.

Prospecting ongoing new clients monthly, updating Inform

Developing and maintaining customer base and support,

Identifying customer requirements for office equipment,

Matching customer requirements to existing equipment via written proposals

Demonstrating equipment

Resolving customer problems

Ensuring proper installation of equipment

Training customers on the proper use of equipment

Performing customer care calls to ensure customer satisfaction

**Key Performance Areas**:
Sales

Quotations and Tenders

Support

Appointments / New Customers

Processing customer orders accurately and efficiently

Motivation

Administration and Systems (Client follow ups - quotes; New Customers; Active Customers; Dormant Customers)

Prospecting New / Existing Accounts

Cost support

Identifying needs, proposing solutions, ensuring installation & training of products and performing customer care calls.

A minimum of 30 cold calls per day must be done.

A minimum of 3 set appointments with potential customers per day and two new quotes.

A minimum of 2 quotes per day

Reaching targets set out by Management

**Quotes & Tenders**:
Quotes are done on according to customers’ requirements.

Sales Consultant forwards Secretary quote to be typed.

The Sales Consultant will then hand deliver the quote to the customer and discuss quote.

Sales Consultant will collected Tender from customers.

Tender discussed with Sales Manager, and General Manager and quote will be drawn up and hand delivered.

All Quotes to be signed by Sales Consultant and Sales Manager. In the Sales manager's absence the General Manager. Quotations invalid if not signed by the above signatories

**Support**:
Help customers with support regarding information on products

Customer queries

**PERSONAL MOTIVATION**:
Positive mental attitude, Positive self-image

Consideration for others

Using your initiative, and Attention to detail

Maintaining the set standards and culture of our team

Achieving set objectives

Your portfolio/territory - business - take ownership of your business

Growing your business - Outbound calls on new business

Self-management

Self-discipline

Efficiency levels

Personal growth

Striving to increase profitability

Flexibility i.e. giving of yourself, your time and effort

Friendly, helpful and professional when dealing with other departments and customers

Being organized

Being prompt and punctual

Goal setting

Being responsible

Pro-active - Not Reactive

Attitude, skill and knowledge

Commitment, and Going the extra mile

Neat Workstations

Maintaining team morale i.e. keeping negativity at bay

Prioritizing

Dress for success

Focusing on the character ethic versus the personality ethic i.e. Enhance strengths and improve weakness

Problems solving - to be tactful & private when solving disputes

Avoid bad language

Other

Plans, organises, and prioritises the following sales activities on a daily basis: selling, intense customer prospection (cold calling), customer appointments, customer care visits, customer follow-up calls, customer training, demonstrations, and internal meetings. Ongoing Sales and paperwork training.

Documents customer information (e.g., customer’s name and location, type of existing office equipment, customer requirements for new office equipment) on an account profile form to create a record of all customer prospects.

Conducts regular post-sale customer care visits to answer customer questions, solve customer problems, maintain rapport with customers, and identify additional office equipment needs.

Being a team player (Help stay Motivated)

To uphold the Consumable Divisions standards.

Attendance of all meetings, functions, and training sessions during and after working hours.

Adhere to all company policies and procedures.

Adhere to dress code as determined by the Company.

To uphold Company Standards.

To always maintain respect and good relations with customers and staff.

To ensure all C.O.D customer have paid in full.

Keep your customers up to date regarding their back orders daily.

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