Lead: Performance

4 weeks ago

Johannesburg, South Africa Transnet Full time

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**

**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**

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before the closing date of the advertisement.

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**_ Operating Division : Transnet Corporate Centre_**

**_ Position Title : Lead: Performance & Reporting_**

**_ Employee Group : Permanent_**

**_ Department : Shared Services_**

**_ Location : Johannesburg_**

**_ Reporting To : Head: SSC Service Management_**

**_ Grade Level : E_**

**_ Reference Number : 6014355_**

**_ Position Purpose:_**
- To direct and manage the Monitoring and Reporting function of Shared Services by establishing business performance

baselines and to monitor trends against the strategic and operational goals of the SSC.
- To establish and maintain overall accountability for the integration of all Performance Reporting for all Shared Services

functions (Finance, HR, and Procurement) in line with established governance structures.
**_ Position outputs:_**
- Formulate and implement a Performance Reporting strategy that is in line with industry best practices and aligned with the

overall Service Management and Shared Services strategy.
- Establish and implement a Performance Reporting strategy for the SSC in accordance with the broader Service

Management strategy and objectives.
- Develop a Performance Reporting framework that defines all performance reporting requirements across Shared Services.
- Continuously monitor the exchange and flow of information between the Shared Services functions to determine an

appropriate knowledge management system that will meet the SSC objectives.
- Facilitate periodic reviews from documented ‘lessons learnt’, case studies, success stories, progress reports and prepare a

consolidated report/presentation for Senior Leadership to assist in decision making initiatives and project prioritisation
- exercises
- Design and develop suitable systems and processes to ensure effective implementation and sustainability of Reporting for

Shared Services.
- Establish a regular performance status reporting framework to update all Functions within Shared Services as well as the

Customer base of the Shared Services (OD’s) at 3 levels:

- Provide periodic high-level feedback on the results of strategies and critical readings on the progress of services in

development.
- Provide reporting on new service designs and transitions as well as feedback on the results of testing prior to launch,

effectiveness of a change, or the performance of a pilot project.
- Reporting on quality-of-service operations and performance of the Shared Services against Service level Targets.
- Develop and implement user friendly monitoring tools and techniques to monitor performance with an emphasis on the

following:

- o Customer-facing Services: the end-to-end service the customer is actually using (as per Service Catalogues);
- Supporting Technology Components: the hardware, software and other IT service components that deliver customer

services.
- Supporting Processes: Process owners must be able to determine if their processes are delivering on-target performance,
- by having selected metrics and KPI’s in place to support service processes.- Develop a Reporting cycle to ensure timely reporting as prescribed.
- Evaluate and Report on the Performance of Shared Services against baseline and benchmarked indicators.
- Advance the cause for the maintenance and management of quality performance reporting and processes by actively

participating and representing the reporting function in organisational forums and committees.
- Report on the performance of the SSC as per signed Service Level Agreements (SLA’s).
- Provide operational improvement and optimisation services with respect to the Reporting and Monitoring Discipline within

Shared Services.
- Page 3
- Conduct regular monitoring and reporting audits of all operational projects.
- Provide inputs on the monitoring tools used for verification of performance information on projects.
- Provide technical inputs on Indicators for purposes of planning, monitoring, and reporting.
- Review Service and project reports to ensure quality standards are met.
- Facilitate Monitoring and Reporting capacity building and training for Shared Services staff and Customers.
- Implement improvements in operational controls arising from internal investigations, as well as from Risk Management and

Internal Audit.
- Collaborate with the Contact Centre to proactively identify ‘areas of concern’ in order to improve relationship interf

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