German Speaking Customer Support Agent

2 weeks ago


Cape Town, South Africa Staffomatic Full time

**Unsere Vision: A Better Work Life for Everyone**

Hi, wir sind Staffomatic. Mit über 1.000 Unternehmen in Europa entwickeln wir Lösungen um das Arbeitsleben zu verbessern und für glückliche und loyale Mitarbeitende zu sorgen. Wir fokussieren uns dabei auf innovative Produkte rund um die Dienstplanung.

Wir bieten Best-in-Class Support, was uns die anhaltende Anerkennung durch Top-Bewertungen unserer Kund:innen bestätigt. Damit das so bleibt, suchen wir zur Erweiterung des internationalen und hoch motivierten Teams eine/ n Support Agent (x/w/m).

**Aufgaben**
- Du betreust unsere Kund:innen im Support von der Aufnahme im CRM Tool bis hin zur Lösung.
- Als Teil des Support-Teams übernimmst du Schichten, um jederzeit über das aktuelle Stimmungsbild der Kund:innen informiert zu sein.
- Du bist die Schnittstelle zu unserem Product-Team, bereitest Kund:innenfeedback sowie Informationen vom Support
- und Sales Team auf und mit deinem Know-how und dem Kund:innenfeedback sorgst du dafür, dass wir unsere App stetig optimal weiterentwickeln können.
- Du bist für die Pflege von CRM, Support Center und Academy verantwortlich und entwickelst diese weiter. Dabei erstellst du Artikel und Videos und kannst dich hier auch prozesstechnisch und kreativ einbringen.
- Du übernimmst Verantwortung für das Onboarding von Neukund:innen sowie das aktive Upselling von Bestandskund:innen durch CRM Kampagnen Management und Online Demos.
- Arbeite unserem CSM und Marketing Team zu und konzipiere Webinare und Inhalte zur Kund:innenbindung und Kund:innengewinnung auf Basis deiner Erfahrungen an Kund:innen.

**Qualifikation**
- Du bist sehr gut organisiert.
- Du kannst sehr gut kommunizieren.
- Du hast eine Vorstellung und bestenfalls Erfahrung mit B2B Apps und Abo-Modellen.
- Du bist ein/e absolute/r Teamplayer/in und überlegst ständig, wie Du Dein Team voranbringen kannst.
- Du hast bereits Erfahrung im (digitalen) Umgang mit Kund:innen gesammelt.
- Ausgezeichnetes Deutsch (C2), sehr gutes Englisch (C1) kennzeichnen deine Sprachfertigkeit, als Plus bringst du gutes Französisch mit.
- Du hast Lust auf ein junges Unternehmen, in die App einzutauchen und dir mit geballtem Produktwissen eine Zukunft im Unternehmen aufzubauen.
- Du hast bestenfalls schon Erfahrung mit CRM-Tools, Jira und Confluence gemacht.
- Du hast einen SA Permanent Residence Permit oder bist SA Citizen (Wir unterstützen aktuell keine Visa Prozesse oder Sponsorships).

**Benefits**
- Alles, was du zum effektiven Arbeiten benötigst. Wir arbeiten hybrid.
- Abwechslungsreiche Aufgaben, verbunden mit der Möglichkeit sich weiterentwickeln zu können und schnellen Aufstiegschancen.
- Ausgezeichnete Arbeitsbedingungen, lockere Atmosphäre und moderne Apple Hardware.
- Büro in Hamburg und Part time office in Kapstadt.
- Arbeitszeiten zwischen 09:00 und 17:00 Uhr (CET Time), keine Nachtschichten oder Wochenend-Arbeit.
- Einstiegsgehalt: 22.000 ZAR / Monat.
- Permanente Anstellung.
- Deutsche Staatsbürger: 1x Flug nach Hause pro Jahr

Direkt überzeugt oder?

Dann sende deinen Lebenslauf und dein Anschreiben auf deutsch direkt an uns.

Deine Ansprechpartnerin ist Laura.

Wir freuen uns darauf, Dich kennenzulernen

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: R22,000.00 per month

**Experience**:

- Customer Support: 1 year (preferred)

**Language**:

- German (required)
- Englisch (required)


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