Business Funding Administrator

2 weeks ago

Cape Town, South Africa Genfin Business Finance Full time

**Who is GENFIN?**

GENFIN is a proudly South African business that enables and supports businesses with flexible funding solutions, allowing them to unlock growth for sustainable success. We understand the needs of businesses and that access to affordable finance is critical for the growth, sustainability, and operation of any business.

We are backed by the GENFIN Holdings Group, an investment company specializing in SME lending in South Africa and the United Kingdom. Other strategic funding partners include RMB and Sanlam Investments.

**Position Overview**

The Business Funding Administrator will work closely with and support the teams within the Operations Department.

As a Business Funding Administrator, you will be responsible for:

- To manage incoming and initial calls with clients and daily administration
- To ensure effective and efficient administration support for the operations team
- To ensure business sustainability and delivery on the company timeframes

**Key Responsibilities**

Administrative duties:

- Front Desk_

Administrative Support:

- Switchboard duties_
- Answering and directing client calls
- Take messages and relay them to the appropriate teams
- Consistently deliver exceptional customer service portraying the following skills:

- Empathy
- Actively listening
- Emotional Intelligence
- Problem-solving
- Handling difficult situations and questions
- Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers
- Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers

Business Funding Applications:

- Ensuring the correct information has been received
- Follow-up calls to clients where the business bank statements are outstanding
- Initial contact with clients when they have applied for business funding
- Follow-up calls with clients where we have been unable to reach them with the initial call
- Ad-hoc administrative duties as required

**Skills**
- Good problem-resolution and creative thinking abilities
- A team player - teamwork and collaboration
- Strong oral and written communication skills
- Critical thinking and problem-solving
- Emotional Intelligence
- Empowering and motivating others
- Strong multi-tasking and administration skills
- Listening skills and empathy
- Understanding the loan origination and client information systems

**Requirements**:

- NQ4 or equivalent
- 2+ years of work experience as an administrator

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- administration: 2 years (required)

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