Claims Handler-travel- 6 Months Ftc

4 months ago

Cape Town, South Africa Collinson Full time

**The Collinson Group **the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800 lounges globally and Columbus Insurance, a leading travel insurance specialist.

**Role purpose**:
To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency. To support colleagues on a day to day basis.

**Key responsibilities**:

- Promote the best image of the Company through a professional manner, personal appearance and behavior and adhere to company standards and procedures. Maintain the highest level of personal conduct.
- To review claims in accordance with the policy wording and as defined by the Insurer.
- To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
- To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant.
- Where a claim is admissible ensure, a detailed explanation is given and to follow this in writing where requested.
- To accurately assess all claims and respond to claimant with concise letter detailing all further information/documentation required to proceed with claim or giving full explanation of settlement.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
- To accurately input claims payments to either clients or third-party suppliers, into the claims System.
- Ensure any potential fraud indicator is identified and acted upon.
- Develop industry best practices for customer service to achieve high levels of Customer Service delivery based on company call handling guidelines and standards.
- To work to agreed standards of accuracy, quality, and business procedures for all areas of call handling and claims assessment
- To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training
- To work within the agreed inbound/outbound call handling and productivity standards to achieve the Contact Centre service levels

**Skills & experience required**:

- Experience of Insurance Claims is preferable
- Knowledge of key travel insurance products ( ideal)
- Customer service experience
- Detail orientated
- Numeracy - able to analyze statistical information
- Ability to demonstrate the sufficient level of intellectual ability required for the post
- Excellent written and verbal skills ( fluent in English)
- Ability to work under pressure
- Good command of the English Language
- Confident and helpful telephone manner
- Good organizational skills
- Ability to work on own initiative and as part of a team
- Knowledge of the Gotrex claims system or similar claims systems
- Understanding of FSA regulations and the TCF concep
- Polite friendly and assertive
- Integrity and ability to maintain confidentiality
- Forward thinking and pro-active

  • Claims Handler

    7 days ago

    Cape Town, Western Cape, South Africa STAFFING HUB (PTY) LTD Full time

    {"Job Title": "Swedish & English Claims Handler", "Job Description": "Job SummaryWe are seeking a highly skilled Claims Handler to join our team at African Medical Assistance, a global company providing support for international European insurance companies and their travelers.The successful candidate will be responsible for handling insurance and assistance...

  • Claims Handler

    1 week ago

    Cape Town, Western Cape, South Africa STAFFING HUB (PTY) LTD Full time

    Job Title: German & English Claims HandlerWe are seeking a highly skilled and detail-oriented Claims Handler to join our team at Staffing Hub (Pty) Ltd. As a Claims Handler, you will be responsible for handling insurance and assistance claims with high professional standards in an international office environment.Key Responsibilities:Claims services,...

  • Claims Handler

    3 weeks ago

    Cape Town, Western Cape, South Africa STAFFING HUB (PTY) LTD Full time

    Job Summary:We are seeking a highly skilled Claims Handler to join our team at African Medical Assistance, a global company providing support for international insurance companies and their travelers. As a Claims Handler, you will be responsible for handling insurance and assistance claims with high professional standards in an international office...

  • Claims Handler with Swidish

    2 months ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    JOB SPEC – CLAIMS HANDLER WITH SWEDISH & ENGLISH LANGUAGE African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an...

  • Swedish & English - Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison around the...

  • Claims Handler

    4 months ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison around the...

  • Claims Handler with Danish

    4 months ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison around the...

  • German Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    JOB SPEC - German & English Claims Handler We are currently looking for German speakers to fulfill the position of Claims Handler Start date: 1 May 2024 The Company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our current staff members in Cape...

  • Claims Handler

    5 days ago

    Cape Town, South Africa Evolution Recruitment Full time

    Are you fluent in German, Swedish or Italian?An opportunity has become available to assist German, Swedish and Italian customers with their claims as a Claims Handler.Experience is an advantage, but not a must.Applicants as required to be fluent in the mentioned languages as these skills will be tested. Working hours: Monday - Friday (09h00 - 17h00), Office...

  • Chinese & English - Claims Handler

    4 months ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    **JOB SPEC - **Chinese & English - Claims Handler** **About Us**: **We are an African Medical Assistance branch of a global company, providing support to various international European insurance companies and their travelers. Our Cape Town team handles insurance and assistance claims with high professional standards in an international office environment,...

  • Swedish & English Claims Handler

    7 days ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travellers. Our staff members in Cape Town handle insurance and assistance claims with high professional standards in an international office environment in various international projects in liaison worldwide. We...

  • Claims Handler

    3 months ago

    Cape Town, South Africa Outworx Full time

    **Required knowledge and skills**: - Empathetic and understanding towards others. - Excellent communication skills both verbal and written. - Attention to detail and accuracy. - Experience in Claims Management is desirable. - Customer focussed. - Understanding of policy cover. **Key Responsibilities**: - To carry out and complete the ‘First Notification...

  • Italian Speaking Claims Handler

    3 months ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Job Title**: Italian Speaking Claims Handler (Insurance) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: R19 000 per month + Benefits **Requirements**: - Fluent in Italian and English - Matric or higher - Must be able to work in shifts including some week-ends and some evening/night shifts. - South...

  • Claims Handler with Swedish

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison around the...

  • Claims Handler-travel- 6 Months Ftc

    4 months ago

    Cape Town, South Africa Collinson Full time

    The Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800...

  • Claims Handler with Swedish

    4 months ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other...

  • German Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    JOB SPEC – German & English Claims Handler We are currently looking for German speakers to fulfill the position of Claims Handler Start date: 1 May 2024 The Company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. ...

  • German & English Speaking Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    **Title**: German & English Speaking Claims Handler **Start Date**: 1 October 2024 **Location**: Cape Town, South Africa **Company**: African Medical Assistance (Part of a Global Company) **About the Company**: We are the African Medical Assistance branch of a global organization providing support to European insurance companies and their travelers. Our Cape...

  • Swedish & English - Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison...

  • Swedish & English - Claims Handler

    4 weeks ago

    Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison...