Claims Handler-travel- 6 Months Ftc

3 days ago


Cape Town, South Africa Collinson Full time

**The Collinson Group **the Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800 lounges globally and Columbus Insurance, a leading travel insurance specialist.

**Role purpose**:
To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency. To support colleagues on a day to day basis.

**Key responsibilities**:

- Promote the best image of the Company through a professional manner, personal appearance and behavior and adhere to company standards and procedures. Maintain the highest level of personal conduct.
- To review claims in accordance with the policy wording and as defined by the Insurer.
- To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
- To provide speedy telephone response to all calls to Claims Department giving clear and accurate advice to claimant.
- Where a claim is admissible ensure, a detailed explanation is given and to follow this in writing where requested.
- To accurately assess all claims and respond to claimant with concise letter detailing all further information/documentation required to proceed with claim or giving full explanation of settlement.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
- To accurately input claims payments to either clients or third-party suppliers, into the claims System.
- Ensure any potential fraud indicator is identified and acted upon.
- Develop industry best practices for customer service to achieve high levels of Customer Service delivery based on company call handling guidelines and standards.
- To work to agreed standards of accuracy, quality, and business procedures for all areas of call handling and claims assessment
- To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training
- To work within the agreed inbound/outbound call handling and productivity standards to achieve the Contact Centre service levels

**Skills & experience required**:

- Experience of Insurance Claims is preferable
- Knowledge of key travel insurance products ( ideal)
- Customer service experience
- Detail orientated
- Numeracy - able to analyze statistical information
- Ability to demonstrate the sufficient level of intellectual ability required for the post
- Excellent written and verbal skills ( fluent in English)
- Ability to work under pressure
- Good command of the English Language
- Confident and helpful telephone manner
- Good organizational skills
- Ability to work on own initiative and as part of a team
- Knowledge of the Gotrex claims system or similar claims systems
- Understanding of FSA regulations and the TCF concep
- Polite friendly and assertive
- Integrity and ability to maintain confidentiality
- Forward thinking and pro-active


  • Claims Handler

    1 week ago


    Cape Town, South Africa Helderberg Personnel Full time

    Well established international company dealing with European Insurance Companies and travellers, has a vacancy for a German speaking claims Handler with at least 2 years experience to join their rapidly expanding offices based in Cape Town CBD claims handler|german speaking|insurance|medical insurance claims **Requirements**: - German speaking with...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Customer Service and Claims Handler (Insurance/Swedish Speaking)** Our client is one of the world’s leading medical assistance and claims handling companies, annually processing cases around the globe. They have a unique gateway to a comprehensive worldwide provider network, local know-how, assistance and cost containment for travel insurance, health...


  • Cape Town, South Africa STAFFING HUB (PTY) LTD Full time

    JOB SPEC - German & English Claims Handler We are currently looking for German speakers to fulfill the position of Claims Handler Start date: 1 May 2024 The Company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our current staff members in Cape...


  • Cape Town, South Africa Collinson Full time

    The Collinson Group, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with 800...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Claims Handler (Insurance)** Our Client is the World’s leading medical assistance and claims handling companies who process cases around the globe. They have a unique gateway to a comprehensive worldwide provider network, local-know how, assistance and cost containment for travel insurance, health insurance and corporate companies.**Job...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison around the...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Our staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other...


  • Cape Town, South Africa Jev Job Solutions Full time

    **Claims Handler with German & English language skills.** **Salary**: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **German** and looking for an exciting new challenge in a global company? Keep reading! A global company providing support for various international insurance companies and their travellers are looking for a **German speaking Claims Handler **to join their team in **Cape Town, South Africa**. You will be handling insurance and assistance...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Danish Speaking Claims Handler (Insurance)** Our client has serviced its expatriate and travel insurance shareholder companies since 1971. Their insurance clients list global players, as well as smaller companies. Depending on their specific requirements they provide emergency assistance via our 24/7 assistance hubs and chosen language platforms, travel...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Swedish Speaking Claims Handler (Insurance)** Our client has serviced its expatriate and travel insurance shareholder companies since 1971. Their insurance clients list global players, as well as smaller companies. Depending on their specific requirements they provide emergency assistance via our 24/7 assistance hubs and chosen language platforms, travel...


  • Cape Town, South Africa Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? **Job Title**: Corporate...


  • Cape Town, South Africa Merand Corbett & Associates Full time

    Western Cape, CPT - CBD - R19 000 plus benefits Claims Handler with German & English language skills required for global company providing support for various international insurance companies. **Job Description**: - Claims services. - Communication & claims processing arrangements for medical insurance claims. - Efficient "start to end" claims handling...


  • Cape Town, South Africa Santam Full time

    What will you do? This career opportunity is available at Echelon a division of Santam for a Claims Handler, who will be based in Cape Town. What will make you successful in this role? Coordinate and oversee, manage, negotiate and settle claims end to end Appoint assessors if necessary Manage claims in terms of SLA’s Make decisions regarding...


  • Cape Town, South Africa ABC Worldwide Full time

    Our client is seeking German & English speakers to fulfil the position of Claims Handler - Claims services - Communication & claims processing arrangements for medical insurance claims - Efficient "start to end" claims handling including data entry and invoice assessment - Provide friendly and outstanding customer service - Respond to enquiries in a timely...


  • Cape Town, South Africa Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? About Crisis24 Crisis24,...


  • Cape Town, South Africa Jev Jobs Solutions Full time

    Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9 am - 5 pm **Job Description**: - Claims services. - Communication & claims...

  • Claim Handler Jg 9

    3 days ago


    Cape Town, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    Salary: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9 am - 5 pm **Job Description**: - Claims services. -...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    Salary: R19.000 Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours: Monday - Friday 9 am - 5 pm **Job Description**: - Claims services. -...