Albanian Speaking Customer Service Consultant

2 weeks ago


Cape Town, South Africa Jai Search Consultancy Full time

**What you'll be doing**:

- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned

**Minimum Requirements**:

- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the **English and Albanian** language
- Korean and English written and verbal fluency, suitable for an international client
- Exceptional customer service experience
- Previous international call centre experience for at least 6-12 months highly advantageous

**Job Location**:

- Remote (must reside within SA)

**Salary**: R20 000,00 - R25 000,00 per month



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