Custody Settlement Specialist

6 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- To manage daily operations of IBD's transactions and mitigate associated operational risks To support front office teams with confirmations, settlements and reconciliations across the various product sets**experience and qualifications**:

- Relevant degree
- 0 to 1 years’ experience Competencies
- Analytical thinking
- Solution thinking
- Verbal and written communication
- Knowledge sharing
- Planning and Organising
- Building relationships
- Drive and results orientation
- Resilience and Stress Management
- Rule Orientation
- Leading Performance Outcomes**additional requirements**:
**responsibilities**:

- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
- Identify and escalates potential risks that may lead to increased costs
- Prevent wastage and identify process improvements to contain and reduce costs
- Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures
- Complete relevant administration, reporting and updating of information accurately and on time
- Provide timeous reports on operations, performance and audit findings
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability



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