Junior IT Technician

3 weeks ago

Cape Town, South Africa The Globevest Group Full time

**Salary**: Market related**

**Location**: Cape Town**

**Job type**: Permanent**

**Industry**: Serviced Office Space (Information Technology)**

**Reference Number**: RDT.C.JIT.21022024**

**COMPANY DESCRIPTION**:
Our client is a premium, serviced office provider with flexible offerings ranging from virtual to large office space. They are looking for a Junior IT Technician to support their 3 branches in Cape Town.

**JOB DESCRIPTION**:
The Junior IT Support Technician is responsible for ensuring both the hardware and software of the branches are adequately maintained and installed and that the IT services offered to our clients are fast and stable. The Junior IT Support Technician is also responsible for driving IT strategy in the company and ensuring we maximise the benefit and use of the current technology.

**MAIN DUTIES & RESPONSIBILITIES**:
**Support Ticket System**
- Assisting clients and staff via our support ticketing system
- Assisting staff with certain tasks and information they dont have access to
- Proactively monitor ticketing system, updating tickets and closing tickets timeously

**Printers (Papercut)**
- Add and remove users
- Install virtual printer queues on client devices
- Assist and train clients on printer functions
- Maintaining toner levels
- Troubleshooting printing related problems

**Internet**
- Troubleshooting internet problems on clients devices
- Installing internet solutions based on client requirements
- Router installations and configuration
- Connecting devices to the various internet options
- Escalating more complex problems to senior support
- Good understanding of networking and internet concepts

**VoIP**
- Installation of VoIP phones
- Patching of data points for VoIP
- Repairing cabling
- Troubleshooting telephone and cabling problems
- Troubleshooting VoIP related problems

**CCTV**
- Installing new cameras and cabling
- Replacing broken cameras and cabling
- Ensuring the CCTV systems is working correctly
- Troubleshooting CCTV system problems

**Biometrics**
- Troubleshooting biometric reader and client access problems
- Installing and maintaining biometric readers
- Troubleshooting fingerprint issues using the Access Control software

**Networking**
- Installation and crimping of new cabling
- Cable management
- Troubleshooting network cable problems
- Patching of different networks with senior approval

**Wireless**
- Installation of access points
- Connection of devices to wireless networks
- Periodic testing of wireless networks
- Troubleshooting wireless problems

**Tech support**
- Virus, malware, Trojan removal
- Operating system problems
- Hardware faults
- Microsoft Office and general advice
- Internet browser problems
- Printer problems
- Identifying and eliminating risks associated with the above before causing any major damage

**Meeting Rooms**
- Assisting clients with connecting a laptop to projector or TV and other general IT needs
- Management of Video conference software
- Being on standby for clients while a VC is taking place
- Installing the necessary equipment based on the clients needs i.e. Projectors, telephones, Polycom, power points, internet connections

**Maintenance**
- Weekly and biweekly visual inspections of the various systems
- Cleaning hardware of dust and any other dirt
- Checking UPS is in working order

**Server Room**
- Maintenance and updates relating to the server room. Ensure it continues to function at an optimal level within no disruptions to clients or internal staff
- Ensuring the sever rooms are clean and tidy

**Office 365**
- Assisting staff with office 365 problems

**Other**
- Advise and teach Centre Manager (CM) of the different IT systems
- The IT support technicians must at all times have a positive and professional attitude when liaising with colleagues, existing clients or prospective clients
- Follow the producer with ICT service agreement process for additional work a client would request for services that are not provided for free

**EDUCATIONAL REQUIREMENTS**:

- Matric
- IT related tertiary qualification
- Any other related certifications will be beneficial

**EXPERIENCE AND SKILLS REQUIRED**:

- 3 - 5 Years experience in a similar role
- Drivers license + own reliable transport is non-negotiable
- Requirement to travel between the 3 branches

**POPIA**:
**By Submitting your CV, you confirm that**:

- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.

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