Treasury Reconciler

4 weeks ago

Pretoria, South Africa Ditshaba Full time

**Purpose**

Reporting to the Manager: Payment Management, the successful incumbent is responsible for the reconciliation of all Treasury related transactions as well as attending to payment queries from both internal and external stakeholders and providing feedback and resolution to stakeholders within set timeframes

**Qualifications and Experience**
- National Diploma/ Advanced Certificate in a related qualification.
- Relevant 2 years’ experience in a similar environment inclusive of experience in payments and customer service.

**Key Performance Areas**
- Record payment queries on the query system.
- Assist service providers with details of progress on payments claims and services.
- Help resolve queries from internal and external stakeholders.
- Provide follow up on finance queries and provide feedback on payment progress.
- Provide reports of queries handled, resolved and pending.
- Communication to external stakeholders on the Organization’s Cash Management Strategy.
- Manage and prioritize queries.

**Complaints Management**
- Log queries for action and escalate to payment and reconciliation sections.
- Respond to the queries and prepare resolution.
- Input/ update the relevant details into the query system to produce query trail.
- Escalate complex queries.

**System Administration**
- Access and maintain information on the system.
- Update notes in the system with accurate and descriptive information of the query details.
- Coordinate inputs from relevant areas on queries.
- Record and correctly save documents.

**Reconciliation Administration**
- Reconciliations on claim matters that are requested and not yet paid.
- Reconciliation of bank attachment transactions to claims management system.
- Tracking and recording of outstanding matters with regional dependency.
- Follow up with the relevant Regional Offices for delayed information.
- Prepare data for weekly and monthly reconciliation reports.
- Validation of claim data in terms of data analysis.

**Stakeholder Relations**
- Validation of claim data in terms of data analysis.

**Standard, Process and Procedure Maintenance**
- Maintain up-to-date written documentation and policies related to the organisation's business activities
- Ensure compliance to the policies and process standards.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

**Competencies**

**Technical and Behavioral Competencies Required**
- Planning, organising and coordinating.
- Personal mastery.
- Emotional wisdom and decision making.
- Ethics and values.
- Client service orientation.
- Computer literacy (MS Office skills - Excel, Word, Outlook).
- Customer service experience including telephone etiquette.
- Knowledge of Payment query handling and resolution.
- Excellent communication skills (written, verbal, listening).

**Job Type**: Contract
Contract length: 6-12 months

**Salary**: R326 151,00 per year

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2024/03/20

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