Jr 410444 - Contact Centre Manager

2 weeks ago


Gauteng, South Africa HotelJobs.co.za Full time

**Employer Description**

Outbound tour operator in JHB North

Responsible for all aspects of contact centre functioning, from implementation to servicing bookings.

Motivate & Manage a large team.

Ensuring clients receive the highest standard of service.

Liaise with internal stakeholders, global teams and MD to develop and implement strategies that optimize customer service.

Monitor & Analyze KPIs.

Identify trends and areas for improvement.

Performance management and coaching.

**Qualifications**

Matric. Travel and tourism qualification beneficial.

**Skills**

Excellent communication and leadership skills. Top notch customer service skills. Must be able to work rotational shifts (currently 5am - 9pm - shifts are 8 hours long. This however will change as the call centre is moving to a 24/7/365 operation). Prior experience in management within a customer sales & service environment is essential. BPO experience is essential.

**Benefits**

Provident fund



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