Group Manager Ai

2 weeks ago


Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:

- To define and execute the Chatbot, AI and Automation strategy for the 8 Vodacom Group Markets inclusive of capabilities, technology, customer experience and operational models. Drive the adoption of Chatbots across all channels (SMS, App, Web, WhatsApp, Social Media and more) to become a premium channel for self-care driving CX improvement and contact reduction.
- Possess both commercial acumen to set strategy and business objectives, as well as technical competence to develop and build platforms and journeys.
- Drive the rollout and adoption of “TOBi”, our global chat platform across the 8 operating markets, ensuring the most impactful journeys are prioritized and the user experience is world class. This includes voice, chat and agent assisted products like TOBi Assist.
- Drive standardization across markets to foster re-usability and speed of deployment, ensuring cost optimisation across the group to ensure the most efficient operating model. Investigate and drive novel approaches to the Vodafone Global TOBi platform which are most suited to the African OpCo commercial and market dynamics.
- Develop and execute chatbot use cases across markets using evolving new technologies such as ChatGPT, Big Data and the rapidly changing AI capability, driving best customer experience ambition while managing the ambiguity and risk. Keep abreast of the latest technical developments and their applicability to our platforms and services.

**.**:

- To lead and develop his/her respective relationships with the Vodacom OpCo’s showcasing the Vodacom Spirit behaviours and ensuring that we foster, motivated and engaged people to deliver our business goals. Using influence and negotiating skills, drive the OpCo roadmaps steering and managing the various TOBi teams to support our global TOBi strategy. Help markets navigate the AI maturity curve through, chat, voice, co-pilots and intelligent automation.
- Be the champion and knowledge expert of Chatbots in Vodacom Group driving the strategy and technical execution for every OpCo. A Single Point of Contact for anyone within the group, and vendor environment that requires chat guidance or support.
- Own and manage a matrix of commercial and technical relationships between Vodacom Group (Commercial, IT, Risk, Legal, Marketing, etc ), Vodafone (Global TOBi Platform), Delivery Vendors (Vodafone Outsourced Services), OpCo’s (8 Markets), Technology Partners (AWS, Microsoft, Nuance, etc ), and more.

**Your responsibilities will include**:

- Develop and agree overall Chatbot and AI vision and strategy for Vodacom markets across Consumer, Enterprise, Fixed and Financial Services market segments:

- Be the driver of the implementation of the AI and automation strategy and technical platforms across the operating markets.
- SPOC for all markets for Chatbot, Voicebot, co-pilot and applicable AI capabilities. Interface between OPCO’s, Group and vendors.
- Improve experience and reduce costs through the deployment & enhancement of “TOBi”. Leverage and drive AI capabilities into our self service channels and products.
- Take commercial ownership of the AI and automation landscape and ensure adoption, ROI and CX of product suite.
- Minimum Bachelors Degree in IT/IS or Commercial.
- Extensive Chatbot delivery experience in a Telco environment (>=8 years)
- Experience working with multiple markets and vendors.
- Fluent in AWS or Microsoft chatbot services.
- Commercial aptitude to drive ROI
- Customer driven to improve CX.

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:05 March 2024.**

The base location for this role is **Midrand or Cape Town.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.



  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Intelligent Automation Architect Lead is responsible for defining, maintaining and evolving the emerging architecture that enables the Intelligent Automation vision and business objectives, maximizing the value of technology disruptions into current and future capabilities. This role is responsible for identifying, analysing, and...


  • Midrand, South Africa The Horizon Full time

    **Key responsibilities** - Provide a marketing strategy for a group of companies and the various business units, provide a budget for implementing and measuring strategies - Provide all companies with inter alia; Google Analytics ,Google AdWords and Search engine optimisation, Analyze the results of the aforesaid. - Advise management and its business...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To align and deliver on the Vodacom SA strategic roadmap and technical capabilities in the Platform Engineering and Enterprise IT domain, leading the technical teams across all disciplines, aligned with the Tech2025 Group strategy, including the cloud transformation program. **Your responsibilities will include**: **Financial...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To define and deliver on the Vodacom SA digital and analytics strategic roadmap and technical capabilities in the digital channels, robotics, contact centers, CVM, and Analytics domains, leading the technical teams across all disciplines, aligned with the Tech2025 Group strategy, including the relevant cloud transformation programs. **Your...

  • Lead Data Scientist

    3 days ago


    Midrand, South Africa Vodafone Full time

    **Role purpose**: This role offers an opportunity to lead in the areas of Big Data and AI for Vodacom Group focussed on DRC, Lesotho, Mozambique and Tanzania. This involves providing Big Data & AI leadership, establishing execution methodologies, and enhancing the capabilities of our team of data scientists. Big Data & AI is an integral part of our...

  • End to End Manager M Reporting Expert 2585

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Midrand, South Africa Open Source (Pty) Ltd Full time

    Experience in Data Engineering / Data Science / AI topicsSound understanding of technologies such as JAVA, AWS.Experienced in application of Agile Working ModelStrong collaboration and interpersonal skillsBSc Computer Science (or related qualification). 10+ years of experience as End-to-End manager. Experience working in international teams.


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Responsible for executing on the Vodacom group privacy operations capability, which includes Assessing Vodafone Group privacy requirements/controls; including global processes, products and services; Defining Vodacom Group privacy requirements on a localised/customised basis and setting out privacy control strategies/requirements and...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To develop and implement funding solutions for the Vodacom Group and its group of companies **Your responsibilities will include**: Developing, arranging, and implementing new funding solutions for Group companies including refinancing of existing debt Constructing financial structures, negotiating new finance facilities, and reviewing...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Manage the business administration and project support function within the office of the Group Chief Officer: Commercial & Strategy and serve as the primary point of contact for this office. **Your responsibilities will include**: **Administrative Support** Group Chief Officer: Commercial & Strategy’s message management and telephone...

  • Financial Executive

    2 days ago


    Midrand, South Africa Communicate Recruitment Full time

    A JSE listed company is in search of a Financial Executive with extensive group statutory reporting experience to join their team. The incumbent must be a CA(SA) with 8 years plus experience with a strong background in the preparation of group financial statements and compliance to IFRS. This position will oversee the full operational and finance function in...

  • Project Manager

    3 days ago


    Midrand, South Africa Tsebo Group Full time

    **About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement,...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: To develop, facilitate and programme manage the long-term Technology Strategy for the Vodacom Technology Group and Local Markets in the Africa region. To provide Technology Strategy related support towards Vodafone, Vodacom Group CTO, Vodacom Senior Technology Leadership team and the Business as a whole, including Vodacom Group...

  • Store Manager

    7 days ago


    Midrand, South Africa Clicks Group Limited Full time

    Advert reference: click_013670 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Retail Operations **Location**:Midrand **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To ensure the efficient operation of the store and service...


  • Midrand, South Africa Vodafone Full time

    **.**: When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role purpose**: - Lead the setup and implementation of the Vodacom Group Big Data, CVM Technology Centres of Excellence and expand the Group Loyalty platform capabilities to service the Vodacom markets in...


  • Midrand, South Africa MiWay Full time

    Who are we? - Matric - Relevant IT degree/3 year diploma (preferably BSc) Minimum Experience - Any experience working on a chatbot development platform an advantage - Any development experience using JavaScript, JSON and Rest APIs an advantage - Working knowledge of SQL and Conversational UI/UX Deliverables include but not limited to - Drive execution of...

  • Operation Manager

    3 days ago


    Midrand, South Africa Fidelity Services Group Full time

    **Purpose of the role**: The above position is vacant at Midrand, reporting to the Area Manager at Midrand. The overall purpose of this position is to manage several sites as an Operations Managers and covering the following key areas: 1. Client liaison 2. HR /IR matters 3. Fleet management 4. Investigations 5. K9 & Firearms 6. Site coverage 7. Site security...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Group Head of Business Sales will be instrumental in orchestrating sales strategies and driving revenue growth across diverse business segments, including small businesses, large enterprises, and multinational corporations. This role sits at the group level, necessitating a comprehensive understanding of the telecommunications industry,...


  • Midrand, South Africa Cotton On Group Full time

    **These expectations drive my success**: I partner with key stakeholders and 3PLs to improve operational efficiency and reduce transport cost. I ensure timelines and SLAs are adhered to by all transport parties so that goods are received in store in a timely manner. I build strong relationships with all stakeholders to ensure all transport operations meet...


  • Midrand, South Africa Mustek Full time

    **Purpose**: To provide support to the Group Governance, Risk and Compliance function. To help the organisation accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, system of internal controls, and governance processes. **Responsibilities**: **Governance** - Maintain a culture...

  • Pharmacy Manager

    2 days ago


    Midrand, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Midrand - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: Are you passionate about helping people feel good? Are you confident to lead a team to deliver...