Technical Author/writer

3 months ago


Johannesburg, South Africa SYSPRO Full time

**Description**:
The Technical author is expected to translate complex data into user-friendly text for various audiences.

**Key Responsibilities**:

- Gathers information through research, statistical reports, and interviews with technical staff.
- Creates and maintains product capability guides, help and reference materials, as well as installation and configuration documentation for the SYSPRO Online Help sites.

**Skills, Knowledge and Expertise**:
**Essential / Minimum Qualification**
- Minimum: Senior Certificate or NQF4 equivalent

**Essential Experience**
- Beneficial: Experience working within a software development lifecycle (SDLC)
- Minimum 2 years of experience in a technical writing environment
- Proven track record that reflects a passion for writing.
- Beneficial: Understanding of distribution, manufacturing, or finance industries
- Minimum 2 years of experience with ERP systems
- Beneficial: Experience with CSS or graphic design
- Beneficial: Familiarity with single-sourced authoring and web-based design principles

**Skills and Knowledge**
- Strong writing skills with the ability to translate complex technical concepts into clear, user-friendly content.
- Excellent research capabilities and administrative skills.
- Proficiency in layout, design, and formatting of technical documents.
- Advanced knowledge of grammar, spelling, and the English language.
- Effective communication skills and attention to detail.
- Strong time and priority management, with a focus on meeting deadlines.
- Ability to work collaboratively within a team and take initiative as a self-starter.
- Good business acumen and the ability to work with various authoring software packages (e.g., HTML, Madcap Flare, XML, CSS).

**About SYSPRO**:
SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.


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